Support Associate

We are currently hiring The Facilities Technical & Emergency Response Administrator

Role Description: The Facilities Technical & Emergency Response Administrator is responsible for supporting the pharma site’s operational continuity by managing critical communication systems, administering emergency response tools, and overseeing key technical infrastructure such as site access systems, energy monitoring solutions, and audio‑visual equipment. This role ensures that essential systems remain functional, secure, and compliant with pharmaceutical industry standards while providing rapid support during emergencies and daily facility operations.

Role Functions

(Functions include, but are not limited to, the following) : 1. Emergency Response & Communication Systems Operate, monitor, and maintain Mobile Radios used by the on site Emergency Response Team. Serve as the System Administrator for the emergency response software Multibel, including: User administration and access management Scenario configuration and alert routing System testing and documentation Support emergency drills and coordinate with security, EHS, and facilities teams.

2. Audio Visual & Meeting Room Support Maintain all audio visual (AV) systems in conference and meeting rooms. Provide first line support for issues related to projectors, displays, conferencing solutions, microphones, and room control systems. Coordinate with vendors for escalations, repairs, and upgrades. Ensure meeting room technology remains available, updated, and user-friendly.

3. Site Access & Security Systems (Lenel) Administer the Lenel Site Access Control System, including: Badge creation, permissions configuration, and user lifecycle management Troubleshooting door controllers, readers, and access-related issues Collaborating with Security and IT for system updates and compliance Maintain access logs and support audit requirements. 4. Energy Monitoring System (GridVis – EMS) Oversee the technical management of the GridVis Energy Monitoring System, ensuring accurate and reliable energy data capture. Perform system checks, data validation, alarm monitoring, and report generation. Coordinate with engineering teams to support energy optimization and regulatory reporting. 5. Administration of Local Software Tools Perform routine admin tasks on multiple facility-related software tools (e.g., ticketing, monitoring, maintenance systems). Maintain user accounts, system configurations, permissions. Support digitalization initiatives within Facilities Management. Qualifications & Education: Bachelor’s Degree or Higher in a technical discipline 5+ years of professional experience in the digital space Diploma or bachelor’s degree in engineering, Facilities Management, IT/Technical Systems, or relevant field. 3–5 years’ experience in technical operations, facility systems, or emergency response tools. Experience with: ·Mobile radio systems ·Lenel Access Control ·GridVis (EMS) or similar energy monitoring systems ·Audio‑Visual systems Strong troubleshooting skills and hands-on technical aptitude. Ability to work on-site in a regulated pharma environment. Excellent communication skills Dutch and English (written and oral). Ability to multi-task and handle tasks with competing priorities effectively. Desired Qualifications: Knowledge of GxP, cGMP, and pharma compliance requirements. Experience with emergency management tools such as Multibel. Vendor coordination and project management experience. Strong communication and documentation skills. You show resilience when faced with challenges You believe in continuous learning and growth

Primary and secondary skill Facilities Management devices support L1 Support Experience Mobile radio systems Lenel Access Control GridVis (EMS) or similar energy monitoring systems Audio‑Visual systems ServiceNow