Customer Support Officer - Venlo

Customer Support Officer - Venlo Take your next career step with us as a

Customer Support Officer

and develop professionally and personally with a steep learning curve. At our location in

Venlo , you will further advance the

Healthcare, High-tech or Consumer Product

division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.

We're on it! Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the

initiative , and do you always look for opportunities? Are you willing to

commit & deliver

to take responsibility for your job? Do you have the constant

ambition

to go that extra mile for your customers and colleagues? And are you a true team player, as we act as

one team, one company ? Four times "yes"? Then we are the right company for you!

Your Tasks

You are responsible for the proper handling of outgoing orders for a specific customer

Your main goal is to ensure that these orders are delivered as planned, so customers are satisfied with the service

If any issues arise or something is not in line with the agreed "Service Level Agreement", you know how to provide solutions through system analysis and your problem‑solving skills

Track the status of outgoing orders and handle any exceptions in the "Transport Exception Handling" process

Analyze data in the systems extensively, keep in mind the established KPIs, expectations and planning

Constantly monitoring whether all the orders are processed correctly and help assist the supply of products

If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this

Your Profile

Vocational (MBO) level of work and thinking with at least 1 year of work experience / HBO starter

Knowledge of Excel, experience with ERP/WMS is a big plus

Customer-focused, analytical mastermind, communication skills and process‑oriented mindset

Very good command of the English language. It's a plus if you also speak Dutch

Enjoys working in a team

We Offer

Time for Time

25 paid vacation days, possibility to extend these to 28 vacation days

Versatile working environment with creative freedom, flat hierarchies and an open corporate culture

Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility

Very good development opportunities at a growing logistics location

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