Night Receptionist Parttime

Company Description Life is a journey. Live it well — with Swissôtel.

At Swissôtel Hotels & Resorts, we’re more than just a place to stay. Nestled in the world’s most vibrant destinations, we offer guests authentic Swiss hospitality infused with thoughtful design and local culture. Our commitment to sustainability and social responsibility means we don’t just welcome travelers, but that we care deeply for the communities we call home.

Swissôtel Amsterdam, a proud member of the luxury Accor Hotels family for over 9 years, boasts 114 elegant rooms and suites.

Note:

This role can only be parttime due to our CLA (Collective Labour Agreement). You can only work 140 nights per 52 consecutive weeks (1 year).

Job Description Join our team as a

Night Receptionist

at our prestigious hotel in the heart of Amsterdam. As the primary point of contact during overnight hours, you will ensure a safe, smooth, and welcoming environment for all guests while delivering warm, authentic, and unforgettable service.

We’re looking for a calm, reliable, and guest-focused professional with true hospitality DNA to represent our hotel throughout the night. In this role, you will ensure an exceptional guest experience from late check‑ins to early check‑outs and everything in between.

Your responsibilities will include:

Welcoming guests arriving late in the evening or during the night, ensuring a warm and reassuring atmosphere

Handling check‑ins and check‑outs efficiently, including all paperwork, payments, and system updates

Managing night‑time guest inquiries and requests with professionalism and courtesy

Supporting our Night Manager with night audits (if needed) and ensuring the accuracy of daily financial and operational reports

Monitoring the security of the property, conducting walk‑throughs, and reporting any irregularities

Addressing and resolving guest issues promptly, maintaining a calm and solution‑oriented approach

Providing information about hotel services, transportation options, and nearby late‑night amenities

Ensuring compliance with hotel procedures, safety protocols, and night‑time operational standards

Qualifications

Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essential

Experience with night shifts would be an advantage

Excellent verbal and written communication skills in English; proficiency in additional languages is a plus

Strong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)

Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus

Ability to multi‑task and work efficiently in a fast‑paced environment

Excellent problem‑solving skills and attention to detail

Basic accounting and cash handling skills

MBO/HBO level of education preferably hotel management or related field

Preference for night shifts

Additional Information

Work within a highly

motivated and enthusiastic

team at one of the best‑operating hotels in Amsterdam

Receive a

competitive salary

in line with the Collective Labour Agreement in the Netherlands (Scale V)

Opportunity to expand your earnings with our

uncapped incentive program

based on your up‑selling and walk‑in sales

8% gross holiday allowance

(accrued monthly), paid out in May every year

25 vacation days

per calendar year on a full‑time basis

Travel allowance of maximum

€150 ,- per month

Be part of Accor’s employee benefit system and enjoy

discounted rates

(including family and friends) all around the world together

with discounts on F&B

(you will receive a personal card to enjoy these benefits)

Refer a friend system that gets you

200€ per referral

after their probation period; paid out next month

Enjoy yearly

staff parties

and team‑building activities to support team cohesion

Access to a great

Learning & Development

e‑learning platform developed by Accor

"Learn your Way"

supporting your onboarding, professional, and personal development

Want to

power your career ? - Through

Accor Academy

you can further your skills with discounts on courses from

eCornell

and internal Instructor‑Led Training on leadership, hospitality, and more :)

For every year you stay with us you receive an

Anniversary Voucher

for 2 complementary days at any Swissôtel around the world.

Growth opportunities

within our hotel and Accor with our internal referral system

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