Teamleader customer service fulltime

Function content For our client, an international logistics service provider in Venlo, we are looking for a Team Leader customer service who stands firm and gains energy from leading a dynamic team.

In this role, you will lead a team that is in full development. You will be engaged daily in collecting and analyzing reports, setting KPIs, discussing the progress with the client, and distributing tasks within the team. You will hold operational meetings with our clients about the daily operations and implement any improvements within the team. This dynamic role requires that you can flexibly respond to unexpected situations: you will be part of it.

How do you achieve this? With your knowledge of operational and logistics processes, you ensure that the right data is available. You set KPIs, improve work processes, and ensure that the team can perform optimally! You accomplish this by:

Distributing tasks, coaching, and guiding your colleagues, and conducting work meetings;

Holding weekly and monthly meetings with the client, where you monitor and present processes;

Carefully following up on reports and escalations and ensuring timely solutions;

Contributing to building a close-knit team and improving and formulating work instructions to increase efficiency.

Your team stands out due to its diversity and motivation, as they daily strive to provide the best service to our clients. You all share one common goal: to grow together and increase customer satisfaction!

Conditions A good salary; Travel expense reimbursement; 28 vacation days and 4 additional leave days: 8% vacation pay; Good pension scheme, partially premium-free part and a personal contribution of 5%.

Function Requirements Experience gained as a manager, experience in a customer service-related role is a plus; your enthusiasm and passion are contagious! Your colleagues gain new energy to get started; excellent command of the English language; knowledge of and affinity with warehouse and logistics processes in 3PL environments.

Position For our client, an international logistics service provider in Venlo,

we are looking for a full-time Customer Service Team Leader

who is confident and energized by leading a moving team.

In this role, you will manage a team that is in full development. You will be daily involved in collecting and analyzing reports, establishing KPIs, discussing progress with the client, and distributing tasks within the team. You will conduct operational meetings with our clients about daily operations and implement any improvements within the team. This dynamic role requires you to be flexible in responding to unexpected situations: You will work towards solutions.

How do you achieve this? With your knowledge of operational and logistical processes, you ensure that the right data is available. You set up KPIs, improve work processes and ensure that the team can perform optimally! You accomplish this by:

distributing tasks, coaching, and guiding your colleagues, and conducting work meetings;

having weekly and monthly meetings with the client, where you monitor and present processes;

sharply following up on reports and escalations and ensuring timely solutions;

contributing to building a close-knit team and improving and establishing work instructions to increase efficiency.

Your team stands out because it is a diverse and motivated group that is committed daily to providing the best service to our clients. You all have one common goal: to grow together and increase customer satisfaction!

Want to know more ? If you want to know more, please contact Patricia Martens at 06 - 2016 1810.

Solliciteren Klik dan op de sollicitatie knop of stuur je CV naarp.martens@suc6recruitment.nl.

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