C004704 Senior Technician (Centralized Service Desk) (NS) - MON 9 Mar

Deadline Date:

Monday 9 March 2026

Requirement:

Senior Technician (Centralized Service Desk)

Location:

Brunssum, NL

Full Time On-Site:

Yes

Time On-Site:

100%

Total Scope of the request (hours):

450

Required Start Date:

20 April 2026

End Contract Date:

31 December 2026

Required Security Clearance:

NATO SECRET

Duties & Role Knowledge management

Maintains knowledge management systems and content to meet business needs

Supports others to enable them to complete knowledge management activities and form knowledge management habits

Supports changes to work practices to support capture and use of knowledge

Reports on the progress of knowledge management activities

Configures and develops knowledge management systems and standards

Application support

Follows agreed procedures to identify and resolve issues with applications

Uses application management software and tools to collect agreed performance statistics

Carries out agreed applications maintenance tasks

System software

Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning

Applies system software parameters to maximise throughput and efficiency

Installs and tests new versions of system software

Contributes to preparation of software implementation procedures with fall back contingency plans

Incident management

Provides first line investigation and gathers information to enable incident resolution and allocate incidents

Advises relevant persons of actions taken

Customer service support

Acts as the routine contact point, receiving and handling requests for support

Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution

Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate

Assists with the development of standards, and applies these to track, monitor, report, resolve or elevate issues

Contributes to creation of support documentation

Additional duties for this post

Deputize for higher grade staff, if required

Performs other duties as may be required

Requirements Skill, Knowledge & Experience

The candidate must have a currently active NATO SECRET security clearance

Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience

Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer

Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)

Experience is demanding customer facing roles and in end-user support in general

Extensive experience in performing user administration in MS Active Directory and Exchange

Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment

Competency in call centre tracking tools

Prior experience supporting customers in use of application software

Proficiency in using support software tools

Strong experience with automating IT tasks and processes and procedures

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