Functiebeschrijving
Company Description
At TENWAYS, we’re on a mission to make urban mobility greener, smarter, and simply more enjoyable. Our lightweight, stylish e‑bikes are built for people who want a smooth, effortless ride through their everyday city life. And yes, we’re growing!
Which means we’re looking for new teammates who enjoy innovation, good energy, and making a real impact in sustainable mobility.
Role Description
We’re looking for a
German‑speaking Junior After Sales Specialist
to support our B2B partners and dealers in the DACH region. You’ll handle warranty cases, coordinate repairs, manage spare‑parts availability, and ensure smooth after‑sales operations, all while collaborating closely with Sales, Operations, and Logistics.
Key responsabilities
Manage daily after‑sales operations for German‑speaking B2B partners
Coordinate warranty / non‑warranty repairs
Handle returns and bike exchanges
Track spare‑parts availability and recurring issues
Prepare weekly service reports
Ensure timely follow‑up via email & phone
Qualifications
Bachelor’s degree in Business/Operations (or similar)
2+ years in customer service, after‑sales, or operations
Fluent German (C1/C2) + English, another languages are also a plus.
Strong organization & communication skills
Hands‑on, solution‑driven attitude
Analytical skills (Excel)
Experience with mobility, e‑bikes, or technical products, it's a plus
What we offer at TENWAYS:
A chance to shape the future of sustainable urban mobility every day.
A friendly, international team that values collaboration, initiative, and good energy.
Space to grow, learn, and bring your ideas to life, we move fast, and you’ll grow fast too.
A culture built on trust, flexibility, and genuine passion for what we do.
Commuting allowance to support your daily travel.
Access to training programs to support your professional development.
Product vouchers so you can enjoy TENWAYS gear.
A dedicated teambuilding budget to strengthen connection and collaboration.
Cultural exchange opportunities with our colleagues in China.
And of course… the joy of riding our sleek, lightweight e‑bikes to work.
Ready to Apply?
Don't miss this opportunity! Apply now and join our team.
Functiedetails
Publicatiedatum:
February 28, 2026
Functietype:
Detailhandel
Locatie:
Netherlands
Company:
TENWAYS E-Bike
Ready to Apply?
Don't miss this opportunity! Apply now and join our team.