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Junior After Sales Specialist

📍 Netherlands

Detailhandel TENWAYS E-Bike

Functiebeschrijving

Company Description At TENWAYS, we’re on a mission to make urban mobility greener, smarter, and simply more enjoyable. Our lightweight, stylish e‑bikes are built for people who want a smooth, effortless ride through their everyday city life. And yes, we’re growing! Which means we’re looking for new teammates who enjoy innovation, good energy, and making a real impact in sustainable mobility.

Role Description We’re looking for a

German‑speaking Junior After Sales Specialist

to support our B2B partners and dealers in the DACH region. You’ll handle warranty cases, coordinate repairs, manage spare‑parts availability, and ensure smooth after‑sales operations, all while collaborating closely with Sales, Operations, and Logistics.

Key responsabilities Manage daily after‑sales operations for German‑speaking B2B partners Coordinate warranty / non‑warranty repairs Handle returns and bike exchanges Track spare‑parts availability and recurring issues Prepare weekly service reports Ensure timely follow‑up via email & phone

Qualifications Bachelor’s degree in Business/Operations (or similar) 2+ years in customer service, after‑sales, or operations Fluent German (C1/C2) + English, another languages are also a plus. Strong organization & communication skills Hands‑on, solution‑driven attitude Analytical skills (Excel) Experience with mobility, e‑bikes, or technical products, it's a plus

What we offer at TENWAYS: A chance to shape the future of sustainable urban mobility every day. A friendly, international team that values collaboration, initiative, and good energy. Space to grow, learn, and bring your ideas to life, we move fast, and you’ll grow fast too. A culture built on trust, flexibility, and genuine passion for what we do. Commuting allowance to support your daily travel. Access to training programs to support your professional development. Product vouchers so you can enjoy TENWAYS gear. A dedicated teambuilding budget to strengthen connection and collaboration. Cultural exchange opportunities with our colleagues in China. And of course… the joy of riding our sleek, lightweight e‑bikes to work.

Ready to Apply?

Don't miss this opportunity! Apply now and join our team.

Functiedetails

Publicatiedatum: February 28, 2026
Functietype: Detailhandel
Locatie: Netherlands
Company: TENWAYS E-Bike

Ready to Apply?

Don't miss this opportunity! Apply now and join our team.