Service Manager EMEA

Job Description

Nordson Packaging, a global leader in precision dispensing, hotmelt management, and related technologies, is seeking a highly motivated and talented Service Manager EMEA to join our team. The role is ideally based in Germany with remote flexibility, though we are open to exceptional candidates located elsewhere in Europe.

We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As Service Manager EMEA, you will lead a multinational service organization supporting major customers across the packaging industry. You will guide a diverse team of supervisors and managers, strengthen operational performance, and help drive commercial growth through improved service processes and spare‑parts optimization.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Role and Responsibilities

- Lead premium service

- Develop global customer satisfaction and establish high class relationships with our customers

- Develop the organization to be agile, responsive in an entrepreneurial spirit

- Elevate technical skill and efficiency of the Team with a customer oriented mindset and in an European framework.

- Revenue Growth

- Create and Support specific sales programs to develop service turnover and increase spare-part sales.

- Compliance & Process Optimization

- Continue the unification and simplification of the European processes in a data driven decision making.

Skills and Qualifications

- Minimum 5–7 years of experience in a Technical Team or similar operational skills.

- Proven experience managing partners across diverse markets in the EMEA region.

- Commercial and sales experience is not required for this role, but it is considered a valuable advantage.

- Fluent in English; additional European language(s) is a plus.

- Excellent communication and interpersonal skills.

- Results-driven with strong analytical capabilities.

Travel

- Willingness to travel up to 20% within EMEA

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. Our benefits differ per country and will be shared later.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.

Interested?

If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

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