IT Servicedesk Coordinator Amsterdam MAX EUR61K

IT Servicedesk Coordinator Amsterdam MAX EUR61K About the job IT Servicedesk Coordinator Amsterdam MAX EUR61K We work together with our client in the same system - your application will be seen by them immediately.

Our client is an online platform that functions as link between the financial needs of entrepreneurs, without the intervention of a bank.

On the one hand, entrepreneurs make money available to the platform in exchange for returns and on the other side, entrepreneurs can borrow this money to invest. This company monitors the balance between supply and demand, qualifies the participants, and ensures that the money goes back and forth safely and quickly.

The IT Service Desk coordinator is responsible for running a smooth ISD.

What will you do?

In your role, you are responsible for running a smooth ISD department where 95% of all incidents are solved within 2 days, where problems are defined accurately and added to the right Product Owners backlog.

You are in the lead of the Support Engineer, external IT vendors and IT infrastructure and you are responsible for the customer satisfaction. As the IT Service Desk coordinator you take an end-2-end responsibility for the Internal Service Desk the company where you manage all incoming requests from both internal and external customers.

Jira ticketing system. You will be improving the service desk portal, escalation procedures and communicating ticket statuses with external stakeholders, Product Owners, Development teams and DevOps engineers.

You are:

Awesome with Service management tools

ITIL

Project management

Speak English

Would be nice if you have affinity with FinTech and Cloud Computing. Kudos for Leadership skills and desires.

Business Intelligence interest is a great asset.

Apply now, and we will be in touch within 24 hours

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