Technical Support Representative

Use your knowledge and experience of lighting technology for the next step in your career. Have you worked in the world of stage or architectural lighting? Have you done projects or experienced challenges? Then there is now an opportunity to apply your experience at Visual Productions BV, a leading and internationally operating manufacturer of lighting controls for fixed installations.

Company Description Visual Productions is a unique company in the Netherlands. It is the only one that focuses purely on the design and development of solid-state lighting controls that are used in fixed installations. Our customers are mainly in hospitality, theaters, amusement parks, museums, music venues, retail and cruise ships. Our team of software and electronics engineers develops the controllers; we are always working on innovations and global projects. Our sales team is doing good business; therefore we need to grow the organization.

Role Description We are looking for a Technical Support Representative who helps customers use the lighting controls. Your work involves answering technical questions, but occasionally also providing training to a group of customers. You will also be responsible for the further development of the user manuals. A few times a year, Visual Productions sets up an exhibition stand at a trade fair. This is also a great place to provide customers with technical advice and of course a nice opportunity to bump into old acquaintances from the lighting industry.

You work side by side with our engineers. They develop the products partly based on your information. After all, you receive a lot of feedback from customer contact. You will be in a special position to contribute to the architectural lighting controllers of tomorrow. Testing new software releases is also part of the job description. Give the new software a try! Can you expose the bugs?

Qualifications Proficiency in troubleshooting and problem-solving techniques, especially related to technical systems and hardware Strong customer service and communication skills, both verbal and written Familiarity with lighting control systems, architectural lighting, or system integration is a plus Fluency in English; additional language skills are an advantage

We offer a full-time, on-site role located in Haarlem regular office working hours a competitive salary, depending on experience an international working environment 25 PTO holidays 8% holiday pay a pension plan travel costs covered

Recruiters or agencies: Please refrain from contacting us, we will only hire direct.