Customer Service Representative- Biopharma (M/F/D)

Avantor Fluid Handling is seeking a motivated Customer Service Representative to join our team in Hillegom. Are you a service-minded and solution-oriented person who enjoys customer interaction? Then this meaningful role might be just right for you! With Avantor Fluid Handling, you'll be part of Europe's leading distributor of laboratory products. As a Customer Service Representative, you'll develop within a dynamic industry while strengthening customer relationships and enhancing the service experience. In this role, you will be the key link between Avantor and its Biopharma customers, building and maintaining strong partnerships. You'll work in a skilled, collaborative team and engage closely with colleagues across purchasing, planning, quality and logistics to ensure smooth support for our customers. How you'll thrive and create an impact · Process customer orders accurately and efficiently using multiple systems and tools, ensuring compliance with company policies and customer requirements. · Manage the full order lifecycle from initiation to completion, including order entry, validation, scheduling, and follow-up. · Handle inbound communication (emails) related to order status and changes, ensuring timely and clear responses. · Collect and manage certificates and other documentation required for shipments and send to warehouse and customer. · Coordinate with internal teams (Sales, Supply Chain, Warehouse, Quality, Engineering) · Monitor and update order progress in systems, proactively communicating any delays or changes to customers and stakeholders. · Ensure data accuracy and integrity across all systems and documentation to prevent errors and maintain compliance. · Identify opportunities for process improvement within order management workflows and recommends solutions to enhance efficiency and customer satisfaction. What we're looking for Education: MBO/ Bachelor's degree in Administration or similar field Experience: Several years of applicable experience in a customer service role Preferred Qualifications: Good organization and time management skills Strong communication skills in English, and good level of Dutch is required Proficiency in MS Office Suite including MS Excel Knowledge of Exact, Epicor or similar ERP system is a plus Good business understanding and ability to grasp company processes and routines Thrives in a fast-paced environment and enjoys multitasking and problem solving Motivated to learn, curious, and engaged Solid collaboration skills and a positive attitude Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!