Customer Support Representative - Material Services -Defense

Customer Support Representative – Material Services – Defense Join to apply for the

Customer Support Representative – Material Services – Defense

role at

Fokker Services Group

As a Customer Support Representative, you are responsible for the operational management of a portfolio of customer accounts, consisting of a mix of Airliners, governments and 3rd party traders or shops. Within the Hoofddorp Material Services customer support team the biggest goal is to deliver customer spares orders on time for the right price. Together with your colleagues, you will take care of the order process for the product line Spares in distribution and trading. Within this setting, you will function as a connector to tie all ends together, representing the customer within the organization and the other way around.

Key Responsibilities

Responsible for managing the tail-to-end order process for the product lines Spares

Operationally managing primarily defense customer accounts

Take responsibility on ongoing issues on key accounts and take initiative to propose improvements where needed

Responsible for monthly report out on key customer accounts (both internally and towards the customer): communication on order status and performance

Monitoring and improvement of customer satisfaction

Sharing quotes with the customer and managing their status

Warranty handling and warranty claim settlement

Following up on and coordinating customer questions and complaints

Qualifications

We are looking for an enthusiastic Customer Support colleague, who has HBO professional- and intellectual level within the aerospace industry or logistics

You are customer- and service orientated, have a commercial drive and a problem-solving mentality

You master the Dutch and English language fluently (both spoken and written)

You are commercially savvy and understand customer needs and requirements

Where you will be working A company with over a hundred years of experience, innovation, knowledge and expertise coursing through our veins. Our cross-departmental approach and tailor-made solutions are making their mark on the future of aerospace innovation. With our welcoming and friendly culture, we are more than just colleagues. We are a team of friends committed to both fun and development in the workplace. This enthusiasm and ongoing performance development ensures that our employees commit to Fokker Services Group for the long-term.

We are pioneers and we are dauntless. It's no coincidence that we're a global player in the field of aircraft maintenance and advancement. Together with our keen and initiative-taking colleagues, we work on the most innovative and advanced solutions aiming at creating a more sustainable and optimal aerospace sector. We continue to push the boundaries of possibility. And that's how we make sure we keep aircraft where they belong: in the air!

What We Offer

A space within a team of talented specialists who are eager to share their knowledge and experience

Room for professional and personal growth

Career opportunities

Lunchroom with a restaurant where you can lunch with your colleagues

Employment Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Aviation and Aerospace Component Manufacturing

Contract and Leave

A competitive salary

When working fulltime (40 hours), you have 27-29 holiday days and 13 ADV leave days per year

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