Operations manager

As Operations Manager, you will play a pivotal role in translating strategy into execution:

You ensure the seamless coordination of people ( 20 FTE's) , processes, and projects across mission critical environments.

Acting as a central link between teams, customers, third parties and management, you drive operational excellence and you deliver quality Services.

Your focus: deliver, efficiency, reliability, and continuous improvement throughout the project lifecycle.

Your ultimate mission: turn complex technological solutions into sustainable business value.

You lead Operations & report to the General Manager & you partner closely with the Financial Director.

Project Planning & Operational Coordination

Build, maintain, and optimize the overall project planning along the year

Ensure efficient allocation of resources and anticipate workload peaks

Smooth project execution throughout the year by balancing workloads

Supervise field and engineering activities to ensure timelines are respected

Reduce the lead time between project kick-off and delivery

Coordinate engineering, procurement, field services, logistics, and partners

Guarantee a structured handover to the Services Team.

Project Profitability & Out-of-Scope Management

Analyse and monitor project profitability

Identify all out-of-scope activities

Defend the company’s interests in financial negotiations

Support Project Managers in claims preparation

Ensure correct billing of extra work & Optimize ratio invoicable hours

Manage operational relationships with subcontractors and suppliers

Defend the company’s interests in negotiations.

Claim billing for extra work and challenge partners

Participate in partner evaluation and improvement.

Maintenance Contract Profitability

Collaborate with the Services Delivery Manager to improve accurate reporting

Monitor the performance of maintenance contracts

Identify all out-of-SLA activities, ensuring billing of all non-contracted activities

Seek efficiency gains in processes, tools, and workflows.

Implement structured operational improvements.

Identify and eliminate operational inefficiencies.

Master of Science in Commercial/Business Engineering or IT/Telecom/ Electronicengineering, complemented by strong expertise in management/program/project Management and leadership

> 10 years proven experience in project profitability management. - Knowledge of project delivery processes. - Understanding of financial aspects. - Customer communication.

Experience in a project based environment (ICT/telecom/UC environments).

Experience working with the public sector - tender management.

Process oriented Thinking.

Fluent in Dutch, French & English

Aanbod

A permanent contract of indefinite duration.

A competitive salary complemented by benefits such as Company car, flexible working arrangements, meal vouchers, group insurance, hospitalization, teleworking options …

Flexible working hours, possibility of working from home.

An office in Brussels, easily accessible by public transport.

Send your application to : magali@compusearch.be

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