Service Network Manager

At LG, we deliver products and services that make life better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make sure “Life’s Good” – from home appliances, consumer electronics, to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

We employ roughly 170 employees at our office in Amstelveen, the Netherlands, divided over two entities, being LG Electronics Benelux Sales B.V. and LG Electronics European Shared Center B.V.

About the job Do you like to contribute to the success of an organization, and you are not afraid of a challenge? Then we might have an interesting opportunity for you to join us as a

Service Network Manager.

What you'll do You will be responsible for the LG Benelux Service Network; Our service team (13 pax) is under transformation, and it’s your role to optimize the B2C and B2B service network coverage and bring stability to your team; amongst others by reallocating workload and responsibility; and balancing different internal priorities; The end goal of the service network team is of course to get our products repaired as soon as possible; so process improvements/reinvent, contributing to this goal is very important; within our cost limitation. Develop your strategy to limit the duration of repair request from our customers and improve our NPS score; Develop your team members and create a team culture; You work closely with the Service Operations Manager to improve our overall service capacity.

Other responsibilities Full network service coverage of our region; monitor service network failures and customer inquiries; Data Analysis & formulation of strategic action plans; being able to make detailed strategic analyses and simulations Creating, monitoring and mobilizing strategic action plans as our centre of coordination Control pending invoices to claim to third partners; for example, to factories or dealers. Manage and execute service contracts with external repair centers (ASC), logistics partners, and B2B customers. Monitor compliance with contract terms, SLAs (Service Level Agreements), and KPIs. Oversee contract amendments, renewals, and terminations, including risk assessment. Collaborate with the Legal Team to review and address potential legal risks. Prevent potential disputes proactively. Coordinate and report on legal issues such as contract breaches or service-related claims. Ensure network operations are fully compliant with local legislation and relevant European regulations. Maintain close collaboration with our EU Service Parts organization; Make sure your team is trained via our Service Academy;

What you must have Excellent command of Dutch and English; A Bachelor or Master degree in Business Administration Experience managing a team of technicians, for example at an ASC Great with numbers, data analysis, and being a logical/critical thinker Being able to show personal leadership in cross-functional teams so you can work with many stakeholders at the same time Time management & presentation skills Good at documenting strategy and action plans Excellent MS Office (Excel & Power Point), Power BI; Positive attitude; Strong communication skills; Service network work experience; Technical knowledge of consumer products

What do we offer? A career at a global leading company which is continuously developing (never a dull moment); A fulltime position A competitive base salary depending on your education and experience; Secondary benefits like an annual performance related bonus, collective healthcare insurance and our pension premium contribution; Daily fresh fruit at the office; And of course, the possibility to purchase our beautiful products with discount;