ServiceNow FSM Consultant - (ID:3467)

As a ServiceNow FSM Consultant, you will:

Translate business requirements related to field service operations—including work orders, dispatching, scheduling, asset management, and mobile workforce needs—into ServiceNow FSM functional designs and configurations

Lead and facilitate workshops, process mapping sessions, and solution walkthroughs with business stakeholders

Act as a trusted advisor on ServiceNow FSM capabilities, best practices, and industry-standard field service processes

Configure and support ServiceNow FSM modules, including Work Orders and Tasks, Dispatch Console, Scheduling and Assignment, Mobile Agent / Field Service Mobile App, and Asset & Inventory Management

Collaborate with technical consultants and developers to support integrations and custom development requirements

Define and configure workflows, business rules, UI policies, form layouts, SLAs, notifications, and dashboards

Develop and maintain functional documentation, including solution designs, configuration workbooks, and user guides

What You Bring to the Table:

8–10 years of overall experience, with strong hands‑on expertise in ServiceNow Field Service Management

Deep knowledge of ServiceNow FSM modules and end‑to‑end field service processes

Strong understanding of FSM data models, workflows, dispatching, and scheduling concepts

Proven experience configuring SLAs, notifications, reporting dashboards, and mobile workforce solutions

Experience working across ServiceNow ITSM and FSM platforms

Excellent stakeholder engagement, communication, and documentation skills

You Should Possess the Ability to:

Translate complex business needs into practical, scalable ServiceNow FSM solutions

Lead functional discussions and guide stakeholders through solution design decisions

Work effectively with cross‑functional teams, including developers and integration specialists

Ensure solutions align with best practices and platform standards

Deliver high‑quality functional documentation and support user adoption

What We Bring to the Table:

Opportunity to work on enterprise‑level ServiceNow FSM implementations

Exposure to end‑to‑end field service transformation initiatives

A collaborative environment that values domain expertise and functional leadership

Hands‑on involvement across design, configuration, and delivery phases

A role focused on driving business value through ServiceNow FSM solutions

Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out:

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