French Customer relationship

Direct message the job poster from Unique

We are looking for a French Customer Service employee with a lot of customer service experience and especially French and English speaking.

Reporting to the Customer Services Team Leader the postholder will be part of a multi-skilled team responsible for supporting the full customer journey. This will entail processing and entering orders, handling enquiries, and providing a full service to customers and consumers.

About the role

Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.

Maximising the sales lead of every opportunity that comes into the business.

Liaising with consumers/customers daily over the telephone, via email.

Applying various instructions and promotions to orders as necessary.

Receiving telephone orders and entering orders and return material authorisations into the system.

Providing price and availability information as requested.

Answering enquiries on status of orders and following through on all commitments made to customers.

Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.

Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed. Processing returned goods into SAP.

Any additional similar duties as required to ensure the efficiency and ongoing improvements of the Customer Services function.

At least 2-3 years’ experience in a similar customer service role or environment preferably with B2B.

Native or near native level in French is essential, fluency in English.

Good written and verbal communication skills are essential, with a commitment to the customer and consumer.

Excellent telephone skills, with the ability to assist customers and communicate effectively.

Strong data entry skills and experienced with SAP and Excel.

Ability to interpret instructions, solve practical problems and generate new ideas to improve processes within the team.

The ability to work effectively in a team and to build effective working relationships with customers and a field-based sales team.

The ability to work to tight deadlines and effectively multi-task is essential.

An attractive salary and benefits package are available for the successful candidate, together with the learning, development & career opportunities you would expect in a global organization.

A full-time customer service position within a large international organization.

Direct contract with the company.

Fulltime role with 40 hours per week, Hybrid conditions with work 2 days from home and 3 days from the office.

A basic salary indication around €2500 - €3000.

Pension contributions with Nationale Nederlanden.

25 days holiday per annum etc.

Enthusiastic, pleasant colleagues and team leader, who support you in your work.

Various training options via our Online Academy.

Chance of a permanent contract with good performance (vast dienstverband), this is not a replacement but new hire due to business growth.

Our client Our client is a leading global supplier for the fishing industry. With offices in 19 countries and dedicated employees who speak 28 languages, our client is the largest manufacturer of fishing tackle in the world.

Application process at Unique

You applied for the vacancy.

2. We view your motivation and CV and determine whether you are suitable for the position.

3. If so, we will call you for a telephone interview.

4. After this we invite you for an interview at our location.

5. For some assignments you also make an online assessment. We will indicate this.

6. If we have seen and spoken to each other, you will start a conversation with the company.

7. We will let you know if you have the job and when you can start.

Any questions, please contact Mickael at Mickael.emeraud@unique.nl

Please note that candidates must imperatively have relevant European working entitlements and be based in The Netherlands.

We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client’s requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.

If you would like your CV to be registered in our database, please sign up on our website on www.unique.nl

In the meantime, you can of course already look for more suitable jobs on our website!

Seniority level Associate

Employment type Full-time

Job function Customer Service

Industries Ranching and Fisheries

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