Customer Onboarding Manager (NL)

Qargo is a

cloud-based (SaaS) Transport Management Platform . We are a scale-up based in London and Ghent, rapidly expanding across Europe.

Our platform is an

all-in-one system , handling everything from the initial order entry to final invoicing. It optimises planning and includes an AI-powered feature that automates lengthy manual tasks.

Qargo is designed to help modern transport and logistics operations run more efficiently, while increasing

profitability and sustainability .

About the Role As a Customer Onboarding Manager, you will guide our customers through their onboarding journey and ensure they experience a

smooth and valuable implementation of Qargo .

You’ll act as their

trusted advisor , helping them optimise their workflows and processes, while serving as the

bridge between customers and our internal teams .

This is a

remote role based in the Netherlands , with

regular (weekly) travel to customers

across the country.

Build strong relationships with customers , understanding their workflows and business needs.

Guide customers through the onboarding process

and ensure a successful software implementation.

Act as the first point of contact

for customers during the onboarding phase and check in regularly to ensure satisfaction.

Document findings and share insights

with internal teams to help improve our product and processes.

Continuously

enhance our knowledge base

and customer guides.

Support pre-sales activities by analysing potential client needs and providing input during demos.

Collaborate closely with our engineering, sales, and product teams.

Travel regularly to visit customers throughout the Netherlands.

Either, an operational background in

transport or logistics

(e.g. planning, dispatch), and curiosity about SaaS.

Or experience

implementing complex SaaS solutions

and an interest in logistics operations.

A

self-starter

who takes initiative and enjoys variety in their work.

Strong

communication skills

with both technical and non-technical audiences.

Customer-focused

and passionate about delivering the best possible client experience.

Proactive, organised, and flexible, thriving in a fast-paced, scaling environment .

Fluent in

Dutch and English

(both written and spoken).

While this is a remote role, regular travel within the Netherlands is required. A

valid driver’s license and access to a car

are needed for customer visits.

What We Offer

A

competitive salary package .

A role with

real ownership, responsibility, and impact .

The chance to join our

Dream Team

and grow alongside Qargo as we expand across Europe.

A

flexible and trust-based working environment .

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