Senior Business Operations Manager

Job Summary The Fintech Business Unit at Booking.com aims to remove financial friction from the travel experience for both travellers and accommodation partners. The BU is a critical enabler of the broader company vision/strategy and has (and will continue to) experience significant growth – in terms of people, revenue, and scope. The Senior Business Operations Manager plays a pivotal role in driving and maturing the ways of working in Fintech, optimizing our business processes and tooling to ensure Fintech runs effectively and efficiently to deliver our objectives.

This high‑visibility role partners directly with the Fintech Leadership Team to ensure the right prioritization, department objectives and plans are identified, and that effective tracking is in place to monitor progress. The Senior Business Operations Manager also acts as Fintech’s single point of contact for all yearly business planning activities, as well as the execution of the planned activities after the annual budget submission. They facilitate alignment between departments and ensure planning commitments are delivered upon. The role manages a team of 10 people and is responsible for setting clear direction, fostering a collaborative and high‑performance culture, encouraging professional development, and promoting a positive and inclusive work environment.

Key Responsibilities

Define, execute and manage the rhythm of the business working closely with the Fintech Leadership Team, ensuring effective adoption of corporate cadence (e.g., Monthly Business Reviews, Strategic Portfolio Management, Quarterly Planning, and Workforce Management tracking).

Run and optimise our cross‑departmental engagement model to effectively deliver on shared objectives.

Design, implement, and drive adoption of standardized processes and tooling across the Fintech department to increase efficiency and effectiveness.

Lead the adoption of our corporate planning process through all phases, including driving and facilitating cross‑department handshakes and the dependency planning process.

Actively manage the department scorecard (tracking and reporting), providing insights and recommendations to the Fintech LT, and initiate and lead projects aligned to improving scorecard KPIs.

Effectively influence across all levels, up to SVP.

Lead cross‑functional collaboration efforts among various teams, departments, and stakeholders.

Drive and shape the future of the BusOps craft for Fintech and Booking.com, designing and implementing structured methodologies and standards.

Recruit, mentor, and lead a team of 10 people, fostering collaboration, high performance, setting expectations, conducting regular performance reviews, and acting as a role model for the team.

Knowledge And Skills

Strong process and business operations management experience, including driving quarterly/annual planning.

Ability to design and implement processes that improve BU effectiveness and efficiency.

Strong problem‑solving skills: identify challenges and opportunities and drive solutions independently.

Ability to use quantitative and qualitative data to tell a clear story and drive decision‑making.

Highly organized and structured to ensure all processes run smoothly and reliably; able to envision and design tools for process optimisation.

Experience with JIRA (preferred) or similar enterprise tooling and change management around it.

Strong written and verbal leadership communication skills; ability to influence and steer senior management (up to SVP).

Ability to function well within ambiguity and amid constant change.

Proven experience managing a team, ideally including people managers (managing managers).

Prior experience in the tech and/or payments industries preferred but not required.

Diversity, Equity and Inclusion (DEI) at Booking.com Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders, and sexual orientations. Our Chief People Officer, Paulo Pisano, says “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do.” We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

Let’s go places together: How we hire

This role does not come with relocation assistance.

Booking.com is proud to be an equal‑opportunity workplace and is an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre‑Employment Screening If your application is successful, your personal data may be used for a pre‑employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre‑employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

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