Director of Operations

Join a Global Leader in Workforce Solutions!

People2.0 is a leading global Employer of Record (EOR) and Agent of Record (AOR) provider, empowering businesses and talent to work anywhere in the world—simply, quickly, and compliantly.

We are now seeking a Director of Operations to join our growing team.

In this Amsterdam‑based role (with two days per week in the office), you will lead operations across the BENELUX and DACH regions.

Inside the organisation, the role is formally titled Subregional Senior Vice President.

The Role

As the Director of Operations, you will lead and manage all business, operational, and people-related activities within a defined geographical subregion. Acting as the strategic and operational link between global executive leadership and local execution, you ensure alignment with company-wide objectives while driving strong regional performance.

You will oversee cross-functional teams through direct leadership and collaborative influence, ensuring operational excellence, client satisfaction, and commercial growth. The role includes subregional P&L oversight, budgeting, and business development execution, all within established governance frameworks.

You will translate global strategy into actionable regional plans, foster a high‑performance culture, and represent the organisation at an executive level.

Main Responsibilities

1. Subregional Business Leadership Own and drive operational and financial performance, including profitability and market share. Contribute to growth through operational excellence, client satisfaction, retention, and collaboration with Sales and Client Services. Translate global strategy into actionable subregional plans aligned with corporate objectives.

2. Operational Excellence Ensure high-quality, compliant, and efficient service delivery across all workforce solutions. Monitor and continuously improve operational KPIs, SLAs, and client satisfaction metrics.

3. Team & People Leadership Lead subregional leadership teams and core delivery teams. Influence matrixed and global support teams (Finance, P&B, Legal, Sales, Client Services) to ensure alignment and effective execution. Foster a culture of accountability, performance, and continuous development. Act as an ambassador for company values.

4. Client & Partner Management Serve as the executive point of contact for key regional clients and partners. Support client retention, issue resolution, and expansion. Champion a customer-centric approach across all touchpoints.

5. Financial Leadership Lead budgeting, forecasting, and cost control within approved governance frameworks. Identify efficiency gains and investment priorities that contribute to sustainable growth.

6. Business Development & Market Expansion Support regional go-to-market initiatives, including new client acquisition and partner development. Provide market intelligence and local insights to shape global commercial strategies.

7. Governance, Risk & Compliance Ensure compliance with all labour laws, regulatory requirements, and internal policies. Actively manage operational and reputational risks in collaboration with legal and compliance teams.

8. Cross-Functional Support & Escalation Support cross-functional activities such as collections, legal matters, and compliance topics. Serve as a senior escalation point for client-related issues.

9. Executive Reporting & Stakeholder Engagement Report on subregional performance to regional executive leadership, providing insights, escalations, and recommendations. Represent subregional needs and opportunities in regional and global forums.

What experience are we looking for?

Fluency in both English and Dutch is essential. Significant experience in the EOR, payroll, staffing, or wider workforce solutions industry. Hands-on operational leadership, with the ability to mobilise teams and drive performance. A proven track record of navigating complexity and change with confidence and resilience. Strong commercial acumen, with the ability to link operational execution to business outcomes. Solid understanding of local labour regulations and compliance requirements. A practical, proactive, and impact-oriented mindset, focused on delivering meaningful results. Energy, drive, and a collaborative leadership style that inspires and empowers teams.

In return for joining People2.0 as Director of Operations

Here at People2.0, we want everyone to feel valued and have a sense of belonging. That is why we offer a wide range of benefits plus an internal commitment to all colleagues around communication, engagement, and professional development. The benefits for this role include:

Competitive salary 25 days annual leave, plus bank holidays 2 Press Pause Days (An opportunity to step back, breathe, and focus on your wellness — whatever that may look like) Company Pension Dynamic international work environment – collaborate with global teams and gain cross-cultural experience Flexible hybrid working – enjoy the balance of remote freedom and in-office connection

Next Steps

If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills and experience in relation to the above criteria.

Regardless of the outcome of your application, all candidates will be contacted, and we aim to do this within 3 working days.