Functiebeschrijving
Customer Solutions & Optimization Lead
Rotterdam, South Holland, Netherlands
VTTI is seeking a customer-focused professional with a strong background in digital transformation and process optimization to join as
Customer Solutions & Optimization Lead , driving the development of smart, scalable solutions that enhance customer experience and operational efficiency. If you are energized by digital transformation, passionate about process improvement, and thrive on connecting people, technology, and purpose - this role is for you. Bring your curiosity, analytical mindset, and collaborative spirit to a global company where your ideas truly make an impact.
Why Choose VTTI?
At VTTI, we are fueled by our purpose: Energy to Move Tomorrow. We operate a growing network of energy infrastructure across the globe and are committed to providing safe, reliable, and sustainable energy access. Our core values – Passion, Agility, Integrity, Connection, and Care – shape our inclusive, entrepreneurial and forward-thinking culture.
Your Role as Customer Solutions & Optimization Lead
Operating from our Rotterdam headquarters, you will be a member of the global Commercial team, working closely with terminals worldwide and our IT organization. You will elevate our customer experience by translating business and customer needs into intuitive digital solutions while driving customer service excellence across our terminal network. Acting as the strategic link between Commercial and Digital, you will guide roadmaps, implement solutions, enable adoption, and ensure value delivery through data, automation, process optimization and connectivity.
Key Responsibilities
Design and implement customer‑centric digital solutions that enhance service quality and operational efficiency across terminals.
Serve as Product Owner for our customer portal.
Support forward planning processes at terminals, enabled by fit‑for‑purpose tooling and ways of working.
Act as AI Champion for Customer Service Excellence.
Drive Customer Connectivity initiatives to enable seamless integration and an improved customer journey.
Embed a performance‑driven way of working supported by KPI dashboarding.
Partner closely with Terminals Commercial, Digital/IT, and Data teams to land change at pace and at scale.
Track and report adoption and business value; iterate for continuous improvement.
Your Profile
Bachelor’s or Master degree in Business Administration, Information Systems, Supply Chain/Logistics, or related field.
5+ years of relevant experience; experience in terminals or logistics is a plus.
Certifications in Digital Transformation, Lean, Six Sigma, Process mapping, Change Management or Prince2 are a plus.
Fluent in English; Dutch is a plus.
Skills & Strengths
Customer solutions & digital platforms (portals, APIs, CRM, KPI dashboarding), delivering customer‑centric designs.
Project management from concept to adoption and continuous improvement.
Process optimization mapping, bottleneck analysis, and scalable improvements.
Digital/data fluency: dashboards & reporting; basic knowledge of integration platforms (APIs/EDI).
Leadership & Style
Adaptive, results‑oriented, and able to bridge business and technology.
Strategic thinker aligning digital initiatives with business value and customer outcomes.
Strong communicator, effective across cultures and levels.
What We Offer
Impactful role in a global, growth‑minded company where digital solutions meet real‑world operations.
Autonomy, accountability, and the chance to shape how customers and terminals interact through technology.
Competitive compensation and benefits, with room for development and long‑term growth.
Flexible, international work environment with a flat structure and direct access to leadership.
Ready to Build the Future of Customer Experience?
Apply now and become part of a global company where innovation and impact go hand in hand.
Submit your CV and a short motivation via LinkedIn.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service
Industries
Transportation, Logistics, Supply Chain and Storage
Oil and Gas
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