Technical Support Specialist

IT Technical Support Specialist

Keep Yokogawa running smoothly from the inside out At

Yokogawa , technology enables innovation, precision, and operational excellence. Behind every successful project, meeting, and collaboration is a reliable digital workplace that simply works.

To support our colleagues and maintain a seamless IT environment, we are looking for an

IT Technical Support Specialist

who will serve as the

local IT anchor for our Amersfoort office . This is not a remote helpdesk role. It is a

hands-on, on-site position

where you become the trusted partner for employees who rely on stable systems, responsive support, and reliable technology to do their work.

You will ensure that devices function, systems connect, and users receive the support they need — quickly, professionally, and securely.

Your impact In this role, you will be the

first point of contact for IT support in Amersfoort , ensuring the stable and efficient operation of the local IT environment. You will support colleagues across the office by resolving technical issues, installing and maintaining equipment, and coordinating with regional and global IT teams when needed. By combining strong troubleshooting skills with excellent service orientation, you help create a workplace where technology supports productivity rather than slowing it down. Your work directly contributes to: Business continuity

through reliable IT operations Employee productivity

through responsive support Security and compliance

through adherence to IT policies Continuous improvement

of the local IT environment

What you will do As the

local IT specialist in Amersfoort , your work combines operational support with proactive system management. End-user support Provide

first- and second-line technical support

to employees (on-site and remote) Troubleshoot and resolve

hardware, software, and network issues Act as the

local IT representative

for the office

Hardware & workplace technology Install, configure, and maintain: desktops and laptops mobile devices printers and peripherals meeting room equipment Perform

hardware troubleshooting, replacement, and configuration

Software & systems Support

Windows operating systems and standard workplace applications Assist with

Microsoft 365 environments and collaboration tools Manage

user accounts and permissions

(Active Directory / M365)

Network & connectivity Diagnose issues related to: LAN / WAN connectivity Wi-Fi access VPN connections TCP/IP, DNS, DHCP environments

Incident management Log, track, and manage incidents through the

IT ticketing system Monitor

service level agreements (SLAs)

and support process improvements Escalate complex incidents to

central IT teams or external vendors

IT operations & lifecycle support Support

IT onboarding and offboarding

for employees Maintain

IT asset records and documentation Ensure compliance with

IT security policies and standards

Projects & improvements Support

local IT rollouts, upgrades, and improvement initiatives Contribute to continuous improvements in the

digital workplace environment

What makes you successful in this role

Technical expertise You bring a strong foundation in

end-user support and IT infrastructure fundamentals , including: Desktop and laptop support Microsoft Windows environments Workplace productivity tools (Microsoft 365) Hardware troubleshooting and configuration Networking fundamentals (LAN, Wi-Fi, VPN) TCP/IP, DNS, and DHCP diagnostics Endpoint security and patch management

Analytical problem-solving IT support requires structured thinking and calm troubleshooting. You are able to: Diagnose root causes instead of symptoms Prioritize incidents based on

impact and urgency Work effectively under pressure Decide when to resolve issues independently and when to escalate

Service mindset and collaboration Because you work directly with employees, your

communication skills matter as much as your technical skills .

You bring: Strong

customer service orientation Clear communication in

Dutch and English Organized and structured work management A collaborative mindset with regional and global IT teams Curiosity and willingness to continuously learn