Assistant Property Operations Manager

Key Role Responsibilities

Coordinates (outsourced) team members, daily activities and resources of the property to achieve and succeed established budgeted financial and operational goals.

Ensures all prospects are welcomed up to standard by the team and conducts sales and leasing activities such as property tours, follow up on any enquiries and convert prospects and leads into bookings to achieve targeted leasing numbers.

Leads all team members by regularly discussing progress and pending issues, conducts performance meetings and ensures all team members are provided with all tools to perform their job to standard.

Takes responsibility on quality control of all vendors by keeping proper documentation and regular catch ups.

Walking regular rounds on the premises and signalling any irregularity, takes responsibility for all viewing activities ensuring the property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.

Supervises and monitors the complete process of applications, credit screening and background checks.

Is responsible on receipt of required documentation, contract returns and payments for new tenants and streamlines these processes consistently in the team.

Ensures a smooth move in process for all new tenant by leading by example and by taking strict quality control amongst all team members.

Monitors and checks (pre)inspections performed by the team in residents’ apartments that gave notice, ensuring a smooth and professional move-out process and timely planning of any maintenance works.

Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Ensures a hospitable approach by all team members and keeps consistent track through the resident satisfaction program.

Seeks input from residents on events and actively, together with the team, contributes to resident events.

Uses the property management software application (Yardi, RentCafe) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.

Initiates and executes initiatives with regards to community building together with local businesses.

Undertakes marketing activities to promote the property (e.g. attending university open days) and monitors competitor activity.

Develops and maintains local knowledge and information resources, relevant to resident needs (i.e. travel, entertainment and amenities).

Completes and keeps up to date with Health & Safety compliance activities in line with the company’s policies and procedures.

Completes various administrative and other reports and performs other duties as assigned or as necessary.

Working closely with and responsible for all daily operations during absence of the Property Operations Manager.

Guides Month Ends together with Property Operations Manager by providing proper accruals, reclasses and variance analysis on monthly figures.

About You

Good level of general education with good written and numerical skills.

Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.

You have an organized way of working

Proficiency in using property operation systems (Yardi or others). Training will however, be provided.

Experience & Skills

Excellent communication skills (Dutch and English, verbal and written).

Minimal 3 years’ experience in a similar role. Managed operations on a substantial scale.

Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.

Demonstrated management skills sufficient to lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists

The ability to create atmosphere, influence people positively and work under pressure.

Evidence of organisation skills in combination with customer service

Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.

A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.

Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.

Numerical skills necessary to complete the above activities.

Flexible approach to work and adaptable to thrive in a changing environment.

What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.

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