WFM Capacity Analyst

About the role As a

WFM Capacity Analyst , you will be part of the Global Planning & WFM team supporting Scoober teams across multiple markets. In this role, you will determine FTE requirements, build accurate workload forecasts, and ensure our staffing plans meet demand while staying within budget.

You’ll combine strong analytical skills with strategic thinking to balance service levels, cost efficiency and operational performance. Working closely with Operations and Finance, you’ll help translate data into actionable capacity plans that support both short- and long-term business goals.

About Scoober From Amsterdam to Bucharest, millions of food-lovers across 10 countries order with us every week. Whether it’s party-night pizza, fries with friends or healthy soups and salads, we’ve got it covered thanks to Scoober — our in-house logistics operation. From couriers on the road to planners behind the scenes, we work together to deliver convenience, every day.

Key responsibilities

Build accurate workload forecasts using historical data and business insights

Develop short- and long-term capacity plans across multiple markets

Determine FTE requirements, incorporating shrinkage, attrition and ramp-up assumptions

Align staffing plans with financial budgets in collaboration with Finance

Analyse KPIs including performance, shrinkage, attrition and cost per ticket

Proactively identify resourcing risks and generate improvement plans

Support implementation and transition of strategic WFM projects

Assist in visualising data and building reporting dashboards

Provide recommendations on WFM software configuration and optimisation

Maintain high levels of accuracy and quality across all capacity plans

What you’ll bring

Minimum 3 years of WFM experience, including forecasting and capacity planning

Strong analytical mindset with advanced Excel or Google Sheets skills

Experience working with WFM software tools

Ability to manage multiple markets and deadlines simultaneously

Strong stakeholder management skills and confidence to challenge assumptions

Excellent verbal and written communication in English

High attention to detail and ability to work independently

How we work at JET Our teams work closely across markets and functions, collaborating with some of the world’s most recognisable brands. It’s a dynamic environment where we move fast, support each other and celebrate wins.

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