Customer Success Engineer, EMEA

Customer Success Engineer, EMEA GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

The Senior CSE reports to the Manager/Senior Manager, CSE.

What You’ll Do

Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance

Providing technical, architectural and best practice guidance

Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion

Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives

Focus on solution-based programs that are customized to fit an individual customer’s needs

Develop and collaborate on customer workshops, demos, and other enablement

Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners

Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others

Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

What You’ll Bring

Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement

Proficiency using DevSecOps tools or highly technical tooling in adjacent fields

Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations

Technical experience in development or systems engineering

Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions

Have demonstrated the ability to become a trusted technical advisor to customer and business leaders

Exceptional verbal, presentation, and written communication skills

Excellent time management and ability to work with several different teams at any given time

Fluent German

How GitLab will support you

Benefits to support your health, finances, and well-being

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office support

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