Store Supervisor / Verkoopleider - Zwolle

What To Expect As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

Additionally, you take full ownership of your region by actively creating local engagement—building relationships with surrounding businesses, initiating community outreach, and organizing outdoor events and activities that strengthen Tesla’s presence and drive new opportunities.

What You'll Do Business Performance & Health

Partner with Retail Leadership to communicate and execute the vision, business needs, and strategies at your location

Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location

Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market

Analyze data and collaborate with Retail leadership to track and manage progress

Maintain operational overview and translate business needs to actions on the floor

Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Retail leadership on their strategic and staff related decisions.

Participate in all delivery related activities when and as needed

Champion change management in your store and local market

Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other predelivery activities to enable smooth deliveries and high CSAT scores

Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

Responsible for ensuring all employees provide a best in class customer experience for every customer

Manage customer escalations quickly and effectively

Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission

Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem

Ensure facility maintenance and showroom presentation adhere to the brand standard

Control store expenses continually striving to reduce costs

Employee Engagement & Development

Observe, review and continuously provide feedback on employee performance

Coach and mentor staff, introduce best practices and enable inclusion and team culture

Provide feedback and input on the performance of Sales Advisors in your market to your Retail leadership to ensure growth on the team

Support, implement and provide follow-up for all training initiatives

Assist with recruitment activities as needed

Ensure all employees adhere to Tesla policies and procedures

Escalate all people issues to store leadership in a timely and effective manner

Lead by example by actively participating in daily store activities, including customer interactions, selling, scheduling and hosting test drives, answering incoming calls, and supporting all other operational tasks on the floor

Ensure the team remains flexible and prepared to support peak business hours, including weekend shifts such as Saturdays

What You'll Bring

Strong sales performance and understanding of the business and products

Track record of coaching and mentoring sales or operational roles

In-depth knowledge of sales processes and ability to drive employees to exceed targets

Strong organizational skills.

Ability to influence stakeholders and peers.

Excellent communication skills in English and local language.

Confidence in learning and adapting to multiple technologies.

Passion about Tesla's mission.

A Valid driver's license.

Willingness to be hands-on in the store environment, actively selling and supporting daily operations

Flexibility to work weekends, including Saturdays, to meet business needs

Tesla

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