IT Internship Service Resilience & Application Support

Unlock your potential, gain valuable insights, and prepare for a successful career in the financial industry. Would you like to put to practice what you’ve learned at university? Do you want experience hands‑on what your dream job is actually like? For our Service Resilience & Application Support department we are looking for a proactive, detail oriented, eager and ambitious intern who will operate as part of the team. There is a pleasant working atmosphere where there is room for personal development and where initiative is valued.

Duties and Responsibilities

Assist with Service Deliver Projects

Support internal users with PC and mobile device issues

Identify and resolve hardware and software problems on servers and network equipment

Assist PC/LAN Manager with managing asset inventory and related documentation

Opportunities for cross‑training include software development, project management, and security access administration

Take personal ownership of assigned tasks and client satisfaction

Assist in providing premium remote and on‑site IT support to all clients and escale as necessary

Build, install and configure new client computers and network equipment

Troubleshoot hardware, software and connectivity issues

Assist with client network upgrades and technology refreshes

Update and maintain internal stock and client equipment inventories

Proactively maintain client systems

Monitor customer networks and escale issues as required

Use ticketing system to manage support requests, escale issues, document all remediation efforts and maintain equipment specifications and inventories

What You'll Gain This internship offers a comprehensive learning experience that will empower you to develop essential skills in researching, questioning, gathering, analyzing, and documenting information from our bank's business clients. You will also enhance your understanding of application management processes and their critical role in the financial industry.

Key Competencies We Value

A commercial mindset and logical thinking

Results-oriented individuals dedicated to self‑improvement

Curiosity, open‑mindedness, and a passion for the finance industry

The ability to manage multiple tasks and meet tight deadlines with ease

Proactive problem‑solving and the capacity to collaborate effectively

Creative thinking to thrive in a fast‑changing, complex environment

Skills and Qualifications

Strong written and verbal communication skills for effective interaction

Effective time management abilities to excel in a fast‑paced environment

Meticulous attention to detail to ensure accuracy in all tasks

Proficiency in multiple languages, a plus in our global context

Basic data analysis skills and the ability to draw meaningful insights

Presentation skills to convey project findings and recommendations effectively

Education

Pursuing a degree in Computer Science

What We Offer

Full time on‑site internship for a period of 6‑9 months

We offer you an environment where you can accelerate your learning curve at a reputable mid‑size bank in The Netherlands, part of a global Bank BBVA

Becoming part of a dynamic team in an international working environment

Learning library of Garanti BBVA International

Monthly meetings with fellow interns and company leaders

Internship gratification of €650,- for Bachelors Level (or equivalent), €800,- for Masters Level (or equivalent)

Full Compensation of Travel Costs

Internet costs €45,- per month

Our organization Garanti BBVA International (“GBI”) is a mid‑sized European bank established in Amsterdam, the Netherlands since 1990 and serves corporate, institutional and retail clientele. GBI is a wholly owned subsidiary of Turkiye Garanti Bankası A.S. (Garanti) and has presence in Germany, Switzerland and Turkey. Our ultimate parent is BBVA. A dynamic “global boutique” bank, Garanti BBVA International offers fast, accurate, innovative, tailor‑made and country‑specific financial solutions in selected business lines through highly skilled and diverse talent management. We embrace creativity, are centered towards teamwork and oriented to create a multicultural environment as we believe this to be a crucial element. Our vision is future‑oriented and as a one big team GBI strives for corporate excellence and goal achievement. By joining our organization, you will find yourself constantly challenged and must be prone to apply out‑of-the‑box thinking.

Life at Garanti BBVA International GBI is a place for people who dream big and make their dream their goal. We look for people who will challenge the status quo in order to grow. We stand as one team, one family and together we are empowered to create our unique path, be agile, be curious and innovative. Strong partnerships ensure our success. Strong teams hold our foundation. We believe that diversity drives innovation and fosters personal development. We aim to create a working environment where employees are able to learn through support and coaching while contributing visibly to the success of bank.

Core Values GBI is part of BBVA, an integrated and innovative financial institution that looks to the future, created with the mission of financing people’s dreams. That spirit continues to inspire us today and encourages us to transform people’s lives by helping them make the best decisions to fulfil their dreams. This mission is underpinned by our Purpose: “To bring the age of opportunity to everyone”. We live these values, which make us strong and allow us to achieve our purpose so we can keep creating opportunities.

Customer Comes First - We see our work from the customer's perspective, as we incorporate their point of view in every decision we make and always put their interests first. We meet our customer's needs in an agile way, overcoming any difficulties that arise.

Think Big - We want to amaze our customers with the best solutions to generate unique experiences. To achieve this, we set ambitious and inspirational challenges for ourselves, while questioning everything we do and posing new ways of doing things.

One Team - We are committed both to our individual role and the company's objectives as our own. We work as one team, trust our colleagues and break silos between units and hierarchical barriers.

Application If you are ready to join our team and contribute to the success of the company, we encourage you to apply by submitting your resume and a cover letter. You have two options to apply:

Online Application: Click on the link below to access our online application portal and submit your application.

Email Application: Alternatively, you can send your application documents (resume and cover letter) directly to hr@garantibank.eu.

We appreciate your interest in our organization and look forward to reviewing your application. Should you have any questions or require further information, please don't hesitate to reach out.

Please note that we do not appreciate any acquisition efforts for this vacancy by recruitment agencies.

Our purpose: Support your drive to go further

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