CX Named Account Manager | Singapore

Named Account Manager IV | Singapore Avaya – Zoetermeer, South Holland, Netherlands

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that create enduring customer and employee relationships.

Description Are you a dynamic sales professional with a passion for technology and a proven track record in enterprise UCaaS or CCaaS sales? Avaya is seeking a talented Named Account Sales Manager covering Enterprise accounts across the ASEAN region. If you are ready to take on a new challenge, we want to hear from you!

Key Responsibilities

Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.

Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.

Forecasting: Develop accurate forecasts based on short and long‑term growth plans.

Executive Partnerships: Maintain long‑term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.

Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.

Strategic Planning: Conduct short and long‑term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.

Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Qualifications

Typical 10 years of executive-level enterprise UCaaS or CCaaS sales experience.

Proven track record of managing and growing customer accounts with a history of exceeding sales targets.

Strong understanding of Avaya products and solutions.

Excellent communication and interpersonal skills. Fluent English.

Ability to lead virtual teams and collaborate effectively.

Strategic thinker with strong planning and forecasting abilities.

Experience & Education 8–12 Years of Experience. Bachelor’s degree or equivalent experience required; Master’s degree preferred.

Preferred Certifications None specified.

Work Eligibility Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Opportunity Statement Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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