Head of Operations, EU

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Operations Manager, EU

role at

ZBD .

ZBD powers real economies in virtual worlds by enabling game studios, creators, and platforms to embed seamless payments and virtual currencies into their experiences. Whether players are purchasing in‑game currency, creators are monetizing their communities, or developers are building new types of digital commerce, ZBD provides the infrastructure to make it happen.

Department:

Operations

Location:

Netherlands

ZBD is in search of an Operations Manager to join the team and support our efforts in scaling our EU business. The individual will be pivotal in driving efficiency, compliance, and continuous improvement throughout the wider business. An ideal candidate will have experience working within a regulated institution (ideally Fintech) and startup environment. We are looking for someone interested in wearing many different hats, taking ownership to drive results on a daily basis, and who will be resilient enough to work through the ambiguity and varied problems with which they will be tasked. This role must be resident in the Netherlands.

Key Responsibilities

Outsourcing Management & Reporting:

Oversee the outsourcing relationship between ZBD’s European and group entities, monitor compliance with agreed SLAs and KPIs, identify gaps and deficiencies in delivery and elevate to internal parties when needed.

Operational Strategy & Execution:

Support operational activities related to Finance, HR, and organizational efficiency.

Regulatory Compliance:

Maintain regulatory awareness and help drive adherence to policies and procedures throughout ZBD’s operations and first line of defense functions while working closely with the second line of defense.

Process Improvement:

Identify bottlenecks and inefficiencies in operational processes and develop process enhancements for better productivity and user experience.

Vendor & Partner Management:

Support in managing existing vendor relationships and securing new ones in line with compliance with outsourcing, DORA, and internal third party requirements.

Automation:

Collaborate with cross-functional partners to automate redundant tasks and streamline operations where possible.

Performance Monitoring:

Track key operational metrics of the EU business to support data‑driven decision‑making.

Management Board Reporting & Accountability:

Experience interacting with and reporting to an EU Management Board as the accountable individual for functional areas of a business – i.e. complaints, HR, Finance, etc.

Skills, Knowledge and Expertise

Bachelor’s degree in Business Administration, Finance, Operations, or a related field.

3+ years of experience in an operations‑focused role, ideally within an early‑stage venture or regulated institution.

Understanding of EU regulatory frameworks particularly as they relate to governance controls, prudent operational processes, safeguarding and movement of customer assets, outsourcing requirements, etc.

Analytical mindset with the ability to extract insights from large, complex data sets.

Bias toward action with the ability to thrive in a fast‑paced environment.

Experience driving process improvements and implementing scaled solutions within an organization.

Effective communicator with the ability to manage stakeholders across the business.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Management and Manufacturing

Industries Software Development

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