Customer Succes Manager

Customer Success Manager – The Trusted Partner for Our Customers’ Happiness Location: Deventer or Remote (within NL) | ⏰ Hours: 32–40 per week |

Salary: EUR 3.300 - 5.000 per month based on experience |

A company car (also for private use)

|Languages: Dutch & English

Are you the calm, structured and tech‑savvy person customers can always rely on? The one who can translate complex issues into clear solutions and keep both clients and colleagues aligned? If you enjoy working in a fast‑growing SaaS environment and building long‑term customer relationships, this role is for you.

About OpusFlow We are OpusFlow — a fast‑growing international SaaS company. Our mission: to build Europe’s leading ERP platform for sustainable installation companies. From solar panels and batteries to EV chargers and heat pumps, we help our customers work smarter, increase profitability and accelerate the energy transition. A win–win.

Your Role as Customer Happiness & Success Manager As Customer Happiness & Success Manager, you are the primary point of contact for our customers and the internal voice of the customer within OpusFlow.

From day‑to‑day questions to more complex challenges, you guide customers in the effective use of our product and ensure they feel supported, heard and in control. You work closely with Support, Product Experts and the Product Team to resolve issues, improve processes and translate customer feedback into concrete improvements.

You remain involved throughout the customer lifecycle and help secure long‑term success and satisfaction.

Your Key Responsibilities

Act as the primary point of contact for customers

Monitor customer satisfaction and operational performance

Develop and maintain a scalable customer happiness framework

Guide them in using OpusFlow effectively, driving best‑practice adoption, and managing complex or sensitive situations with a calm, solution‑oriented approach.

Analyse recurring issues, and collaborate closely with Support, Product Experts and Product to resolve problems and propose process or product improvements.

Contribute to documentation and playbooks, and provide light guidance to support staff or juniors involved with your customers.

What We Offer

A key role in a fast‑scaling SaaS company with real impact on customer success

A high degree of autonomy and the opportunity to help shape our Customer Happiness function

Hybrid / remote working possibilities within the Netherlands

A professional but informal culture with short lines and direct access to founders and product teams

Opportunities for growth in responsibility (e.g. team lead, process owner, customer success leadership)

A company car that is available for private use

The chance to contribute directly to the energy transition by helping sustainable installation companies grow

Who We’re Looking For

At least 3 years of experience in a Customer Success or Support role at an ERP or B2B SaaS/technology company

Tech‑savvy, strong Excel skills and quick to understand new systems

An “AI mindset”: curious about automation and using AI to work smarter

A strong and empathetic communicator who can calmly guide customers through issues and who is structured, organised and reliable in follow‑up

Our Recruitment Process

Selection based on application documents -

CV and motivation assessment

Intro call with HR

– to get to know you, your background and your motivation.

Conversation with hiring manager and a future colleague

– we go deeper into the role, your experience and expectations.

Practical case

– a realistic case focused on customer communication and problem‑solving in a SaaS/ERP context.

Final conversation & offer

– if the match is mutual, we discuss the details and make you an offer.

Ready to make our customers successful? Send your CV and a short motivation (in English or Dutch) to

hr@opusflow.io , attn. Olivier Klessens.

We look forward to your application!

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