Audio Visual Programmer

Audio Visual Programmer Utrecht, Netherlands On site 3 days a week

We’re looking for a

System Support Engineer, AV Programmer

who loves problem-solving, enjoys working with technology, and thrives on helping customers get the very best out of their A/V systems. In this role, you’ll be supporting the installation and operation of a wide range of A/V control solutions — from troubleshooting over the phone or email to being hands-on with customers onsite. You’ll be working with control hardware and software that manage A/V devices through interfaces like serial (RS232) and network protocols (TCP/IP, UDP, SSH). These systems often bring together a mix of different technologies — from projectors and displays to switchers and lighting systems. If you’ve got a background in control systems such as

AMX, Crestron, or QSC ,

Extron

and you’re confident in

Python programming (or similar languages) , then this role will be a great fit. What You’ll Be Doing Supporting customers remotely (and sometimes onsite) with A/V control systems, helping with configuration, setup, and troubleshooting. Diagnosing issues across control software, A/V hardware communication, and third-party device integration. Walking customers through system setup in a clear, supportive way. Delivering training to programmers, both online and at company facilities, so they can make the most of control solutions. Sharing valuable feedback with the Control Manager and Product & Development team to help improve future solutions. Staying up to date on relevant certifications and specifications (medical, military, environmental) that impact A/V systems. What We’re Looking For Technical Skills Solid knowledge of Microsoft Windows OS (servers, registry, DLLs) and SQL databases. Good understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers). Proficiency in Python 3 and familiarity with Visual Studio Code. Experience with communication protocols (RS232/RS422, SSH, web sockets). Background in A/V system integration and control platforms (AMX, Crestron, QSC, Extron or similar). Personal Skills Fluent English, with clear verbal and written communication skills. Able to explain technical concepts simply and clearly to people of all technical levels. Strong troubleshooting skills with a methodical, detail-oriented approach. Comfortable documenting and reporting progress using internal tools. Education & Experience A bachelor’s degree in Electrical Engineering, Computer Science, or a related subject. Hands-on experience in A/V technical support, system design, or field commissioning of control systems. Certifications in AMX, Crestron, QSC, Extron or similar technologies would be a bonus. This is a

fantastic chance to join a forward-thinking team , take ownership of your work, and continue developing your expertise in A/V control systems — with Brookwood working exclusively on your behalf to make it happen.