Customer Service Employee - French or German

Job Description

For our Customer Services Team

, based in Maastricht

, we are looking for an enthusiastic employee to join our team as:

Customer Services Employee!

We are committed to creating a diverse and inclusive workplace and we are looking for candidates who share that same commitment.

Duties and responsibilities include:

Enter quotes and orders in SAP.

First contact to customers.

Inform customers about status of orders.

Handle warranty, return and credit requests

Handle complaints (invoices, deliveries, etc)

Take care of Nordson internal requests and all other incoming requests

Proactive order follow up

Knowledge required

Minimum MBO+ - degree (commercial or logistics).

General knowledge on business and work processes (supply chain).

Relevant experience in a customer service related environment or a business environment is highly desired.

Fluent French or German

language skills are required (writing and verbal)

English language

on a good level and any additional language, like Dutch for example, would be a plus.

Computer literate (basic knowledge of MS-Office).

SAP and Material Resource Planning (MRP) system knowledge is desired

The employee should have following qualifications:

customer focused

excellent communication skills

accurate

team player

embrace change and open to learn new things

maintain a high degree of professionalism when dealing with customers and associates

have a strong desire “to deliver on time”

have a hands on and “let’s get it done” attitude

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.

Our benefits do further include : Hybrid working; 13th month