ITOM and CMDB solution Architect

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About TCS Tata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers. TCS operates on a global scale & has over 6,08,985 of the world’s best-trained consultants representing 152 nationalities in 53 countries. TCS established its presence in the Netherlands in 1992 and works with leading Dutch Customers across industry sectors, including several NL20 companies. TCS has been ranked #1 in customer satisfaction, among IT services providers in the Netherlands in a survey by Whitelane Research and is recognized as a Top Employer in the Netherlands, Europe & also Global by the Top Employers Institute For more information, visit www.tcs.com Key responsibilities : ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions. Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems App Engine : Expertise in Custom module implementations Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features CTAs/ ServiceNow Certified Candidates Preferred Requirements Gathering and Process Mapping: Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features. Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard. Solution and Architecture Design: Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation: Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts). Ensure delivery aligns with defined architecture and standards. Provide oversight on ServiceNow configuration, customization, and integrations. Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams Design custom and out-of-the-box performance analytics, reports, and dashboards Guide and mentor development teams, BA teams, and platform administrators. Create knowledge artifacts and reusable design templates. Stay updated with new ServiceNow releases and ensure roadmap alignment. Support the pre-sales team with solutioning and effort estimation. Provide product demos and support proof of concepts as required Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap Must Have Skills/Knowledge: Strong communication, presentation and interpersonal skills Strong analytical and problem-solving skills Privacy Notice Privacy Note: https://ibegin.tcs.com/iBegin/privacy-notice Tata Consultancy Services (TCS) is an equal opportunity employer. We truly believe that employing a diverse workforce is pivotal to our success. Please note, recruiting decisions are always based on applicant’s skills, competencies & experience and potential fitment to the available role Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Sign in to set job alerts for “Solutions Architect” roles.

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