Partner & Customer Success Manager (Europe-Based)

Position Overview As a Partner & Customer Success Manager, you will work directly with our restaurant users, becoming a product expert on Stream, as well as playing a crucial role in launching, managing and nurturing relationships with our technical partners (i.e. Point of Sale Providers and various Ordering Solutions). You will be responsible for providing go-live coordination & post-launch support, while conducting training sessions and ensuring our partners are fully equipped to utilize the StreamOrders.com solution. You will work with our team to help manage and grow the entire European market for Stream. This position offers the opportunity to quickly grow and eventually take on leadership responsibilities. This position will require you to deeply understand the Stream platform along with a general understanding of other major restaurant technology systems.

What You’ll Do

Act as a main point of contact for restaurant customers across Europe and other global markets

Lead onboarding, go-live coordination, and product training for new customers

Support restaurants in managing their menus, integrations, and ordering channels through Stream

Create and maintain help center resources and training documentation

Partner Success and Relationship Management

Assist our partner ecosystem (POS, ordering, and delivery platforms) with support and product guidance

Troubleshoot and escalate technical issues

Provide training to partner teams

Training & Enablement

Conduct live (virtual or occasional in-person) training sessions

Maintain up-to-date onboarding and training materials

Ensure restaurants and partners understand how to use new features and updates

Cross Team Collaboration and Feedback Loop

Respond to support requests and proactively assist customers post-launch

Collaborate with the product team to share customer feedback

Help improve internal systems and processes to better support scale and growth

What We’re Looking For

3+ years of experience in customer success, account management, or technical onboarding

Experience working with restaurants or restaurant technology platforms

Strong communication and interpersonal skills across cultures and time zones

Ability to understand and explain software tools clearly and effectively

Organized, detail-oriented, and proactive in a remote work setting

Fluent English required. Proficiency in German, French or another European language strongly preferred

Experience supporting international accounts is a bonus

Must Have

Background in SaaS, POS systems, or delivery platforms

Experience creating documentation, playbooks, or training materials

Familiarity with multi-unit restaurant operations

What We Offer

Competitive salary and equity

Remote-first, flexible work environment

Opportunity to grow in a fast-growing startup

Collaborative and supportive international team

Meaningful impact in the restaurant tech space

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