Logistics Customer Service Administrator

Are you a team player, customer-oriented and who loves problem-solving? Then this might be your dream job!

We are looking for a

Logistics Customer Service Administrator

to strengthen our team in Oss. In this role, you will process orders, prepare correspondence and fulfill customer needs within a dynamic logistics environment. In this position, you will report to the Business Support Manager.

Tasks & responsibilities

· You are the first point of contact for customer questions — by phone, e-mail or face-to-face — and ensure that every interaction is positive · You investigate and resolve issues carefully and efficiently, ensuring that customers feel heard and helped · You keep accurate records of customer contacts, so that we can continuously improve our services · You use your own initiative to handle standard questions and know when to escalate more complex matters · You will prepare clear and helpful documentation when customers need written support or follow-up · You will work with managers and colleagues to suggest improvements and optimize the customer experience · You prepare invoices for the VAL work, based on the information from the various departments · You check and correct the hours of the employees in the warehouse · You promote safety by following GXO's health and safety standards and contributing to a safe work environment · You will support sustainability initiatives by reducing our carbon footprint and participating in green projects · You drive continuous improvement by working according to legal guidelines and GXO's commitment to quality

Skills & profile · Minimum MBO education in logistics, supply chain management or a similar field · Knowledge of customer service processes within a logistics environment is required · Strong communication skills, both towards customers and internally · Excellent oral and written command of English; Dutch is a requirement · Strong proficiency in Microsoft Excel is essential for data management, reporting, and day-to-day customer service operations · You are communicative, a team player, accurate and stress-resistant

We offer you · A competitive salary based on your experience · A dynamic organization in which room for personal input and development is central · The ability to determine your own success, with the support you need to grow · A responsible position where no two days are the same · A pleasant working atmosphere with great colleagues in logistics

Unlock the potential of your future!

Interested? Respond to the vacancy via our website with your CV and motivation. If you have any questions about the role, feel free to contact Valerie Libunao, Corporate Recruiter via email to

Valerie.Libunao@gxo.com

Acquisition in response to this vacancy is not appreciated.