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people experience specialist

📍 Netherlands

Human Resources Citizenm

Functiebeschrijving

people experience specialist Department:

human resources

Employment Type:

Permanent - Full Time

Location:

Netherlands, Voorschoten

Reporting To:

head of HR center of excellence

Description The people experience specialist is responsible for delivering operational HR and payroll support across multiple areas of the employee lifecycle. Acting as a key point of contact for employees, the role ensures accurate system updates, and proper documentation management. The people experience specialist works closely with the HR Core and the HR Systems team to continuously identify and implement process improvements that enhance the employee experience, strengthen compliance, and increase operational efficiency.

Key Responsibilities

Manage monthly payroll changes and validations to ensure accurate and timely payroll processing

Process and manage employee lifecycle changes in our HRIS HiBob, including onboarding, offboarding, contractual amendments, and data updates.

Partner with the HR Systems team to improve workflows, increase automation, and enhance system accuracy and data integrity.

Maintain and continuously improve HR administration and payroll processes to increase efficiency, data quality, and compliance

Act as the first point of contact for employees regarding HR-related questions

Prepare employment contracts, addendums, confirmation letters, and other employee documentation

Maintain and update HR document templates to ensure accuracy, compliance, and alignment with current policies and legislation

Support international mobility processes, including relocation cases, visa/permit applications, and 30% ruling procedures

Co-create, review, and maintain HR policies to ensure alignment with local legislation and internal governance

Manage HR purchase orders end to end, including creation, approvals, and coordination with Finance on invoices

Qualifications / skills

Relevant experience in HR, preferably within an international environment

Solid experience with administration and HR payroll, with strong attention to detail.

Solid administrative and organizational skills

Comfortable managing multiple priorities

Trustworthy and discreet with confidential information

Service-oriented and approachable

Proactive, efficient and structured way of working

Enjoys working in an operational role

Fluent in English, both written and spoken. Dutch is a strong advantage.

What's in it for you?

Personal and professional development opportunities and programs

Latest tech devices and all the tools you need to be successful in your role

Commuting travel costs covered (by car or public transport)

Pension and cycle-to-work scheme

Subsidized fresh daily lunches at our Voorschoten support office

Flexible public holidays

Employee assistance program

Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

Location / hours Monday to Friday. The role is based at our Support Office in Voorschoten, with a planned move to our new office in Leiden in Q2. After completing your onboarding and immersion phase, you’ll have the flexibility to work from home (on average two days a week in the office, no fully remote.

Please note that we are only able to consider applicants with the right to work in the Netherlands. We won't be able to sponsor Visas for this role.

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Ready to Apply?

Don't miss this opportunity! Apply now and join our team.

Functiedetails

Publicatiedatum: February 28, 2026
Functietype: Human Resources
Locatie: Netherlands
Company: Citizenm

Ready to Apply?

Don't miss this opportunity! Apply now and join our team.