Client Executive

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About the role Mission based responsibilities The Client Executive will be assigned to one or more accounts, according to their size and complexity, the customer's expectations, their personal interests, and their individual development plan. In most cases, they will be assigned during the full life cycle of the relevant contracts. Key accountabilities : Client relationship (Operational Experience & Customer Experience) Key result/decision areas (outcomes) Establish and own an account governance process and cadence. Key stakeholder management at an executive level to maximize OB share of wallet within the account and related entities Understand the customer’s long-term strategy and financial objectives and steer the Account strategy across the Customer Team(s) and translate in concrete business outcomes for the customer. Is the highest escalation point within the Customer Team Deliver target mNPS taking accountability for improvement plans as appropriate and relevant Run Quarterly Business Review meetings with the relevant customer stakeholders Drive continuous improvement cycles with the Customer Team Pivotal point in Account Ambition plan/review and internal stakeholder alignment Orchestrating Sales Business Development Manager’s and Orange affiliates on the Account Lifecycle management and continuous improvement Security and compliance Growth and profitability: Develop/own/familiarize the account business plan incl. Customer P&L and Margin improvement (this encompasses a 3y Strategy plan) within the Customer Account Team Customer team leadership: Customer team resource management Steering of the extended customer team Familiarize and orchestrate the customer team with the Plans/objectives and Orange Business Customer plan/Strategy Drives the Orange Business Exec sponsor network needed Accountable for improvement plans as required Customer Partner interlock (OB partners and customer partner landscape): Together with the Partner Manager/Team drive close alignment with the vendors that are key to the customer current and future success Carry overall responsibility for Customer Leading and Lagging Indicators: Identify opportunities and follow up until closure in close alignment with the Business Developers of the involved Strategic value proposition teams P&L management – Understand account financial analysis and able to initiate and track improvement plan. Pipeline reviews/management

with the involved Business Development Manager’s/Orange Affiliates Client relationship and stakeholder management at executive level Transversal people management - Act as a team lead coordinating the account leadership team and capable to make decisions on (dis)engaging people into/from the Customer Account Team based on capabilities and customer (mis)match Define and execute 3y account strategy and plan Multicultural – The job will involve working into and across multiple cultures within a multinational client’s organization. Cultural and inter-cultural skills are therefore necessary About you Knowledge and abilities: Strong business and financial acumen Good knowledge of Orange Business value proposition and solutions Business Case selling and justification of cost vs outcomes Good knowledge of Orange Business processes and organization Excellent organisation, co-ordination, communication, presentation, synthesis and reporting skills Client focused with strong interpersonal & negotiation skills Teambuilder, used to work with different cultures and to work in a virtual matrix team environment. Ability to innovate and find improved ways of doing things Good understanding of major trends in IT (cloud-first, zero trust, marketplace, NextGen AI) Comprehensive management experience, strong leadership skills and able to work under pressure Analytical skills combined with a drive to grow Orange Business share of wallet Excellent knowledge of written and spoken English language Strategic thinker and able to act at CxO level Good knowledge on AGILE@ Education, qualifications, and certifications: Degree in business, science/technology (or other relevant area), or equivalent relevant experience with a demonstrable commitment to self-development Negotiation skills and Business case justification sales mode Strong financial background - experience (P&L management) Experience: Minimum of 10 years of client facing experience in IT services Experience in selling complex IT services/solutions Experience in building client relationships at a strategic level Experience in managing geographically distributed teams Additional information What we offer: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world Flexible work environment: Flexible working hours and possibility to combine work from the office and home (hybrid ways of working) Professional development: training programs and upskilling/re-skilling opportunities Career growth: Internal growth and mobility opportunities within Orange Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR, and employee connect events Reward programs: Employee Referral Program, Change Maker Awards Seniority level

Seniority level Director Employment type

Employment type Full-time Job function

Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Orange Business by 2x Get notified about new Client Executive jobs in

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