Senior Information Technology Service Management Consultant (Washington)

Conviso Inc is hiring

ITSM Lead Consultant

for Remote role. This role comes with benefits, 401K & some accrued PTO.

Title: ITSM Lead Consultant Remote Job Top Secret (TS) security clearance

with Sensitive Compartmented Information (SCI) eligibility.

Responsibilities: To optimize delivery of information to drive data-driven decisions, an expert in configuration control, business process reengineering, and change management is required to recommend improvements to platform processes following extensive customer inputs and comprehensive platform analysis. The ITSM Lead will be client's front-end customer interface in the digital transformation journey, working collaboratively with the Chief Architect (CA) to integrate process improvement best practices/ITIL frameworks to more accurately meet customer demands and support goals to scale the system to 250K users. The ITSM Lead will advocate for end-customer demands during governance reviews, ensure process/data quality by creating management dashboards and designing data scorecards, and report on service and data quality improvements via performance metrics, KPIs.

Desired Requirement Experience in service operations management, process design/implementation, stakeholder/vendor coordination, compliance and security, continuous improvement, change and release management, and user experience and service desk oversight for a large-scale system transformation to drive data-informed decision making. Possess an Information Technology Infrastructure Library (ITIL) certification.