Branch Manager - Richards Bay

Purpose of Role: Ensure day-to-day running of the workshop, and ensure workshop duties are carried out efficiently. Ensure achievement with regards to time delivery and ensure the demands of the pump repair department are met. conduct work activities in a professional manner that reflects positively on the image of the company, and confirms to current Health and Safety legislation, upholding the company's Health and Safety policy. Brief Description of the Position: Responsible for the budget for the branch (Sales and Service of all market segments) Effectively manage all staff and maintain a high standard of support enabling employees to fulfil duties in order to meet deadlines and objectives and achieve best possible performance. Ensure that customers' needs are addressed at all times in line with customer satisfaction objectives Oversee all safety aspects within the offices and workshops Liaison with other business units to improve customer satisfaction and service levels Ensure good housekeeping practices are maintained in the work environment Advising management on continuous improvement Liaise with staff on regular basis by means of meetings to address problems and strategize to achieve best possible results Employing, leading and developing of suitable staff Ensure ongoing training and improvement of staff at all skill levels Prepare, produce and issue reports, documents, briefing papers, presentation as well as turnover reports and forecast sales figures. Conduct disciplinary hearings/counselling sessions Adhere to Health and Safety legislation upholding the company's Health and Safety policy Comply with and enforce all company policies and procedures Assist fellow employees with daily calibration functions as and when required Carry out all other reasonable tasks that may be delegated from time to time. Education: National Diploma/Tertiary education or recognised Management Degree/Diploma will be advantageous Experience: 10-12 years experience in a Sales/Technical Sales environment 10 years experience in Rotating equipment, preferably gained in pumping industry Requirements: Computer literate - sound working knowledge of Outlook, Excel and Word ESSENTIAL: Microsoft Office 365 SAP / pump selection tools experience Fully bilingual The candidate must be honest, hardworking, trustworthy, have good communication and presentation skills Good time keeping