Assistant Operations Manager

A well established Coffee Shop Group requires an Assistant Operations Manager. DUTIES: Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SAs urban environments Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations Customer Experience: Drive initiatives enhancing customer satisfaction in all locations Compliance: Assist ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business. Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams. REQUIREMENTS: Minimum 2-3 years experience in hospitality/coffee shop operations, preferably in SA or similar markets Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos. Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments Organisational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops Communication: Excellent communication skills for SA multicultural teams and customers. Problem-Solving: Aptitude for addressing operational issues pragmatically