Workshop Technician

Job Description: The role involves managing the repair and maintenance of tools, ensuring high-quality service and technical support to customers. The position requires a technically minded individual who can confidently interact with clients, provide expert advice, and oversee the entire repair process from start to finish. The ideal candidate is organized, professional, and capable of handling multiple tasks efficiently while maintaining excellent customer service standards. Responsibilities: Communicate with customers regarding their tools needing repair Receive and book-in tool for repair on ERP system Generate job cards Strip and quote Follow-up on go-aheads Pick spare parts for repair Repair tools Invoice repaired tools Arrange dispatch/collection of tools Handle all repair queries telephonically or in person Experience: · Workshop technician experiences a must, with power tools experience highly preferable · Technically minded · Confident self-starter and disciplined · Presentable and well spoken · Must be confident to speak to customers and advise them on technical matters regarding their tools and spares · Must have own transport · Must be computer literate and able to handle the whole process from receiving tools for repairs, booking in tools, quoting, repairing, invoicing, etc.