Administration Sales Support - Automotive

Industry: Automotive Location: Montague Gardens, Cape Town Salary: /- 15k pm Core Purpose of the Role: To support and attend to customer queries in a timely manner. To perform administrative duties and provide assistance to the Sales/Ops team to ensure that work is carried out effectively and within stipulated time frames. The role requires strong organizational skills, attention to detail, and effective communication with team members and external stakeholders. Requirements Academic Qualifications Essential: Matric Certificate (Grade 12) Excel proficiency Work Experience Essential: Experience in customer service Computer literacy (Word, Excel, Outlook) Relevant sector/industry exposure (Motor Trade) Knowledge Essential: Technologically sound Sound understanding of customer service principles Skills Essential: Well-developed communication skills, including telephone etiquette Attentiveness Time management Self-management Computer, technology, and systems proficiency Administrative skills Attention to detail Teamwork Proactive approach to problem-solving and ability to take initiative Personal Attributes Essential: Organisational awareness Clear and professional communication Good interpersonal relationships Self-confidence Dependability Following procedures Integrity and reliability Ability to work under pressure Advantageous: Continuous improvement mindset Ethical and correct behaviour Enthusiasm for learning, sharing, and growth Professional appearance Customer certainty Key Deliverables and Outputs Operational Assist with administrative duties on the system in line with company requirements Courier Natis/Keys/Documents daily and on time Provide general support and assistance to the Sales/Ops team as required Ensure correct Natis documents are received and processed Sort and distribute keys for vehicles sold Follow up on debtors within the set timeframes Stakeholder Relationships Build and maintain effective internal and external relationships to promote business continuity and drive retention and growth Maintain effective oral and written communication with customers and colleagues Demonstrate a personal commitment to suggesting improvements to enhance performance and increase value for all stakeholders