Client Relationship Manager - Payments Industry

Customer Relationship Manager Payments Industry Location: Bryanston or Stellenbosch (hybrid working model) Type: Permanent position Travel: Required Work Model & Location: This is a hybrid role , with the option to be based in Bryanston (Gauteng) or Stellenbosch (Western Cape) depending on the successful candidates preference. Purpose of the Role To drive growth in transaction volumes by managing and expanding relationships with existing billers and onboarding new high-volume clients with a strong focus on the public sector , including municipalities and government entities . Key Responsibilities Grow transaction volumes by effectively servicing existing billers. Identify, source, and onboard new high-potential billers. Develop and maintain relationships with key stakeholders, including billers, banks, and referral partners. Establish the company as a trusted advisor to public sector and enterprise-level clients. Explore and develop strategic partnerships to support business growth. Collaborate across departments (operations, marketing, technical) to ensure smooth delivery and client satisfaction. Maintain a marketing presence in conjunction with the marketing team. Track and report on key business opportunities, sales performance, and forecasts. Contribute to innovative new solutions that enhance the companys offering and reach. Requirements Qualifications: Relevant tertiary qualification in Business, Finance, or a related field. Experience: 35 years experience in the payments or financial services industry . Proven track record in sales growth and enterprise-level client relationship management . Experience in working with or within the public sector (especially local government) is highly advantageous. Solid understanding of digital payments, biller ecosystems , and transaction processes . Skills & Attributes: Dynamic, proactive, and self-driven. Strong strategic and analytical thinking, with attention to detail. Excellent relationship-building and communication skills. Results-oriented with the ability to see opportunities through to completion. Able to work both independently and collaboratively in a hybrid environment. Other: Valid drivers license and own reliable transport. Willingness to travel locally when required. Fluent in English (additional South African languages beneficial).