Senior Customer Success Manager at Hyper-Growth Video eCommerce SaaS

Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform.

The Company: $100m in funding by top VCs A global innovator in live video commerce and customer engagement Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney Values-driven culture where ownership, collaboration, and smart growth matter. International office - London / NY / Paris

The Role: You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence. Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals. Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities.

Desired Skills and Experience: Enterprise Customer Success experience in SaaS or eCommerce environments. Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact. Excellent communication and collaboration skills; Comfortable working in fast-paced, high-growth settings.