Front Office Supervisor

Shift Leader

The Pantheon Iconic Rome Hotel, Autograph Collection

Roma (In sede) Salva

Candidati

The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! Responsibilities

The Shift Leader will be tasked with the following duties, responsibilities, and assignments:

Coordinate and supervise staff operations during the assigned shift, ensuring high standards of service and quality.

Ensure that standard operating procedures are followed and promote a positive and motivating work environment for the team.

Address guest needs and resolve any issues or complaints promptly and effectively.

Collaborate with the management team to plan and implement strategies for service improvement and guest experience enhancement.

Train and develop new and existing staff, monitor performance, and provide constructive feedback.

Oversee daily operations, including sales reports, inventory, and cleanliness of work areas.

Ensure all safety and hygiene regulations are complied with.

Skills

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Shift Leader experience in Hotel of same category, preferable in Luxury Marriott Properties.

Excellent command of Italian and English. Additional languages will be appreciated.

High school diploma or GED; experience in the guest services, front desk, or related professional area.

Calm, organized work, strong communication and interpersonal skills

Proficiency in Microsoft Office programs preferred.

Proficiency in Opera PMS, MGS, MARSHA Operational Systems required.

To apply please send your CV to: careers@pacinigroup.it