Licensed Store Manager

Licensed Store Manager

at

For Eyes

Requisition ID:

904049 Store #:

00R113 FE Ottawa Position:

Full-Time

Company Overview For Eyes is an optical retailer offering high‑quality brands and products with great pricing. We operate 105 stores across the United States and Puerto Rico, employing over 500 associates. As part of EssilorLuxottica, we provide a blend of expert eye care and affordable eyewear.

Role Summary The Store Manager leads the store team, delivers key performance indicators, and ensures flawless execution of the customer experience.

Responsibilities

Convey commitment to great Customer Service, ensuring staff performs the simple sales process.

Lead with a positive attitude toward all objectives, attend staff meetings, and provide on‑the‑job training.

Analyze store financial data and recommend actions to improve profitability.

Recruit, interview, and hire top talent; actively network to build a bench of candidates.

Forecast staffing needs using the labor scheduling model.

Perform administrative duties (payroll, inventory management, technical application).

Deliver KPIs by inspiring associates to exceed customer expectations; track via NPS portal.

Lead Optometry business partnership and co‑planning.

Adhere to Company policies on frame recovery and inventory.

Implement and maintain safety programs; conduct monthly inspections.

Develop staff through performance evaluations, counseling, and recognition.

Maximize Optometric partnerships (Coverage, Walk‑in, In‑house prescriptions, Doctor detailing, Co‑op).

Maintain registration with the State Board of Opticians.

Basic Qualifications

High School graduate or equivalent.

State licensure (if applicable) and/or ABO Certification.

4+ years of management/supervisory experience.

Comprehensive knowledge of operations and business implications.

Strong influencing, negotiation, and team‑building skills.

Knowledge of optical theory and merchandise.

Strong communication and listening skills.

Basic math skills.

Sales skills.

Familiarity with POS.

Ability to manage time under aggressive deadlines.

Preferred Qualifications

College degree.

Previous customer service/retail experience.

Benefits & Compensation Employee pay is determined by geography, experience, qualifications, skills, and local minimum wage. Additional compensation may include a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Equal Employment Opportunity EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability, sexual orientation, gender identity, citizenship, veteran status, or any other protected characteristic.

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