TCS Walkin Drive For Service Desk Agent

TCS Walkin Drive- Service Desk Agent

Greetings from TCS!!!

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.

Make sure you have a valid EP number before interview.

To create an EP Number, please visit https://ibegin.tcs.com/iBegin/register

Kindly complete the registration if you have not done it yet.

Position: Service Desk Agent

Keywords- Service Desk Agent, Computer skills

Customer support

Problem-solving and troubleshooting abilities

Experience: 3 to 8 years

Location: Chennai, Bangalore.

Job Description

Must-Have

Must-Have**

1. Should be customer centric and understand the Service Desk (SD) support function. 2. Candidate should be proficient in written and verbal English to provide the required IT services. 3. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels. 4. Ready to work support during weekend also as per monthly roster. 5. Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function. 6. Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed. 7. Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc. 8. Certification: Any relevant certification (Preferred).

Good-to-Have

1. Well organized with ability to multi-task and work with minimum supervision with quick learning skills. 2. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues

Qualification. *Only Full-Time Education would be considered.

Kindly don't apply EX TCSers

Thanks & Regards,

Supriya Kashid

Human Resource Team (TAG)

Tata Consultancy Services