Service Desk

Join one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a

Service Desk

, who wants to learn and transform their career, in a

CLT

contract,

on-site (Turno 18h as 6h)

, in the city of

Londrina

.

In this role you will: Must Have O365 – Spanish fluent. Good to Have customer service – flexibility to work in case we need backup in the project Take calls and Tickets from servicenow. Documentation: Maintain detailed documentation of issues, solutions. Be available in case we need backup for work and cover other colleagues during shifts. Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs). Customer Service: Maintain a high level of customer service, ensuring that end-users are satisfied with the support provided. Continuous Improvement: Participate in team reviews, suggest process improvements, and collaborate with IT teams to enhance service quality. Spanish advanced + Portuguese

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What do we offer? TCS Benefits in Brazil: ● Health insurance ● Dental Plan ● Life insurance ● Transportation vouchers ● Meal/Food Voucher ● Childcare assistance ● Gympass ● TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates ● Partnership with SESC ● Reimbursement of Certifications ● Free TCS Learning Portal – Online courses and live training ● International experience opportunity ● Discount Partnership with Universities and Language Schools ● Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire ● TCS Gems – Recognition for performance ● Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer! #Buildingonbelief

RGS: 10332146