Technical Project Manager | Enterprise SaaS | AI & CX Platform

Hiring: Technical Project Manager | Enterprise SaaS | AI & CX Platform

Location: Bangalore

Experience: 8–12 years

Company: Confidential (Leading Global SaaS CX Platform)

About the Client

Our Client is a fast-growing Global SaaS Enterprise in the AI-driven Customer Experience and Omnichannel Automation space is looking for a Technical Project Manager to lead large-scale implementation projects across top enterprise clients.

If you are passionate about SaaS delivery, enterprise integrations, client success, and leading high-performing teams, this role is for you.

Job Responsibilities

As a Technical Project Manager, you will:

Drive End-to-End Enterprise Implementations

- Own project delivery from kick-off to go-live for complex, high-impact SaaS deployments. - Lead solutioning, requirements mapping, and implementation strategy. - Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention

Act as the Primary Client Partner

- Lead project discussions with CXOs, product teams, and business stakeholders. - Manage expectations, align roadmaps, and ensure flawless delivery.

Lead & Mentor a Cross-Functional Team

- Manage project managers, developers, QA, and technical leads. - Run scrums, track JIRA boards, and ensure project discipline & accountability.

Ensure Project Excellence

- Build and maintain project trackers, execution plans, and milestone dashboards. - Conduct weekly/monthly business reviews (WBR/MBR) with enterprise clients.

Stakeholder Management

- Conduct regular status meetings and act as the bridge between technical teams and business stakeholders. - Collaborate with cross-functional teams to resolve challenges and streamline workflows.

Risk, Escalations & Process Optimization

- Identify risks early and drive proactive mitigation. - Improve internal delivery processes, templates, and SLAs.

Business Reviews and Reporting

- Develop and execute weekly and monthly business review (WBR/MBR) plans with clients. - Prepare and present project performance reports, highlighting successes, challenges, and actionable insights.

Technical & Delivery Expertise

- 8+ years of experience in technical project management, preferably in SaaS, CX, CRM, or Enterprise Tech. - Strong experience managing multi-stakeholder, large-scale implementations.

People & Stakeholder Leadership

- Experience handling teams of PMs/engineers/QA. - Ability to translate between technical and business requirements.

Tools & Methods

- Strong hands-on knowledge of JIRA, Asana, MS Project, Confluence, G-Sheets. - Understanding of Agile/Scrum frameworks.

Added Advantage

- Certifications: PMP, CSM, Agile, PRINCE2. - Experience working with global enterprise clients across BFSI, e-commerce, logistics, telecom, or consumer internet.

Why Join This Role?

- Work with a global SaaS product deployed across USA, Middle East, SEA & India. - Lead strategic, high-visibility projects impacting millions of end users. - Collaborate with top-tier tech, product, and CX transformation teams. - Be part of an organization driving AI-powered customer experience innovation.