Senior Technical Support Engineer - MDM/UEM, Linux, Virtualization, SQL

Hyderabad, India

Are you a hands-on problem solver with a passion for customer success? Join Ivanti’s global customer support team and help deliver effortless technical support for the world’s leading Everywhere Work solutions. If you thrive on tackling tough software challenges, building trust with customers, and making technology work better for everyone, we want to meet you. Why this role matters You’ll be the technical expert who helps organizations unlock the potential of Ivanti’s products—driving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivanti’s cutting-edge software, fuels continuous business improvement, and supports enterprise teams worldwide. By joining us, you’ll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day. What you’ll do Resolve technical issues for enterprise customers and partners through our support portal and inbound call queue Troubleshoot and optimize Linux/Unix (LAMP) servers, networking, PKI, virtualization, and SaaS/cloud services Provide expert support for Mobile Device Management (MDM) across Apple iOS/MacOS, Android, and Windows devices Partner with product, engineering, and customer teams to streamline incident resolution Lead efforts to maintain service quality during system outages and escalations Advise customers on best practices for deploying and securing Ivanti products Collaborate across global teams to identify and implement service improvements What you will bring 7–10 years’ experience in enterprise IT support or equivalent role Proven hands-on troubleshooting skills in Linux/Unix systems and LAMP stack, or networking, PKI, and virtualization Strong experience with MDM solutions for Apple, Android, and Windows Practical knowledge of SaaS/cloud platforms (AWS, Azure, Docker), microservices, and B2B customer support Excellent written and verbal communication, with a customer-first attitude Bachelor’s degree in computer science or a related field, or equivalent professional experience Preferred skills: Experience with DNS, IP networking, firewalls, SMTP,

load balancers, ActiveSync, and email systems Certifications: Linux, CCNA, MCTS, VCP Familiarity with Exchange, Active Directory, ISA/TMG, NDES, KDC SQL queries and LDAP server management Understanding of PKI, SCEP, and security best practices Why Ivanti? Flexible schedules: Work where and when you’re at your best Competitive compensation & rewards: Health, wellness, and financial benefits designed for you and your family Global, diverse teams: Connect and collaborate with talented colleagues in 23+ countries Learning & development: Build your career with world-class training and growth opportunities Equity & belonging: Every voice counts. Your experiences help us build better solutions What drives us Ivanti’s mission is to elevate human potential by managing, protecting, and automating technology for continuous innovation. Our diverse and inclusive teams are at the heart of delivering world-class solutions for customers everywhere. Inclusion at Ivanti Ivanti is proud to be an Equal Opportunity Employer. We are committed to building a diverse team and fostering an inclusive environment where everyone belongs, regardless of background or identity. Need adjustments during the process? Contact talent@ivanti.com—we’re happy to support you.