Salesforce Architect/Administrator (SME)

Title: Salesforce Architect / Administrator (Healthcare Technology)

Location: Remote (U.S. or Offshore – Eastern Time Zone preferred)

Department: Market Development & Technology Services

Reports To: Director, Market Development

Overview:

A rapidly growing national healthcare organization is expanding its Salesforce ecosystem to support internal operations and new technology service offerings. The team is seeking a Salesforce Subject Matter Expert who can architect, administer, and guide the next phase of Salesforce growth across a complex, matrixed environment.

This individual will play a key role in designing a scalable Salesforce environment that connects multiple departments, enhances data visibility, and supports commercialization of new healthcare technology solutions. The position combines strategic architecture and hands-on execution, ideal for a professional who can think big-picture while delivering practical results.

Key Responsibilities:

Architecture & Strategy

- Lead the design and architecture of the company’s Salesforce ecosystem, including Sales Cloud, Service Cloud, and potential future modules such as Experience Cloud, CPQ, and Portals. - Translate business objectives into scalable Salesforce solutions supporting Sales, Operations, Finance, and Technology teams. - Develop a multi-year Salesforce roadmap within the first 90 days, aligning technical solutions to organizational goals. - Partner with business stakeholders to define requirements, processes, and data models for cross-functional integrations.

Administration & Development

- Perform hands-on administration including user management, workflows, flows, data integrity, and reporting. - Configure and develop custom functionality as needed (e.g., Lightning components, automation, integrations). - Establish governance and change management processes for Salesforce requests and enhancements. - Collaborate with offshore and onshore teams to balance cost and performance while maintaining system quality.

Cross-Functional Enablement

- Act as the Salesforce liaison between technical and business users, ensuring alignment and transparency. - Enable business leaders to access actionable dashboards for operational insights. - Advise stakeholders on which Salesforce modules, tools, and integrations best support business expansion.

Integration & Scalability

- Drive Salesforce integrations with key systems such as finance, recruiting, and customer success platforms. - Evaluate and adopt best practices from other business units with advanced Salesforce environments. - Design for growth — ensuring scalability from ~50 to 500+ users in a dynamic enterprise setting.

Qualifications:

- 5–10+ years of Salesforce experience, including architecture, administration, and development. - Proven ability to architect scalable Salesforce solutions in complex or multi-entity environments. - Hands-on experience with Sales Cloud and Service Cloud; exposure to Experience Cloud, CPQ, or Health Cloud a plus. - Healthcare industry experience required, ideally in a regulated or matrixed organization. - Strong understanding of integrations, governance, and user adoption strategy. - Excellent communication and stakeholder engagement skills; able to bridge technical and non-technical teams. - Salesforce certifications preferred (Administrator, Advanced Administrator, Application Architect, or equivalent). - Open to offshore, nearshore, or U.S.-based candidates with excellent spoken and written English.

Initial 90-Day Milestones

1. Conduct business discovery and requirements gathering across functional teams. 2. Deliver an architectural schematic and current-state assessment of the Salesforce environment. 3. Define and document the Salesforce roadmap and budget for long-term growth. 4. Begin initial development and foundational buildout in the final 30 days of the first quarter.

Ideal Candidate Traits

- Strategic thinker with hands-on delivery capability. - Naturally curious and eager to understand how Salesforce can drive healthcare innovation. - Confident communicator and collaborator who thrives in a cross-functional environment. - Comfortable operating in a fast-growing, evolving organization with both onshore and offshore collaboration.