General Manager

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General Manager

role at

Indigo Books & Music

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories—big and little—connect us. Indigo is our customer's happy place for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

Our Mission is to inspire reading and enrich the lives of booklovers. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best

We Will Be Customer Centric

We Will Be Entrepreneurial

We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment

We Will Be Committed to True and Shared Value Creation

We Will Be Systems Thinking, Data Driven and AI enabled

Job Description The General Manager is accountable for every aspect of the store’s performance, ensuring all areas achieve key results. They lead a team of employees to deliver an exceptional customer experience and ensure the store meets or exceeds its sales and profitability goals. They create an environment and store culture that promotes employee engagement, growth, and development.

What You’ll Do Functional

Articulate Indigo’s mission and strategy and communicate business goals to the store team

Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and the omni customer experience, control expenses, and manage inventory and shrinkage

Act as an advocate for the customer by placing them at the forefront of all decision‑making processes

Identify local market trends and competitors to proactively anticipate customer needs and expectations

Embrace and champion technology that creates high‑tech and high‑touch solutions for Indigo’s customers

Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; drive sales and profitability by allocating resources to support visual changeovers and initiatives

Continuously assess staffing levels and lead recruiting and selection of new employees

Own store schedule

Open and close store and manage the sales floor

Ensure health and safety of employees and customers is a top priority and that the store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent

Bring out the best in others; empower and constructively stretch talent

Give authentic feedback on performance and potential

Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals

Collaborate with others to drive flexible and just‑in‑time solutions, quickly and easily

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Help others see the impacts of their efforts and proactively engage others to get input

Encourage others to freely share their point of view and be open to feedback

Accountable for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do

Celebrate diversity of thought and have an open mindset

Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes

Embrace, champion, and influence change through your team and/or the organization

Qualifications Who You Are

College degree preferred or equivalent job experience

6+ years of management experience in specialty retail and/or multi‑unit retail business environment; experience leading leaders

Ability to be mobile on the sales floor for extended periods of time

Availability to work a flexible schedule, including evenings, weekends, and holidays

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Bilingualism (French/English) is required for all positions in Quebec

Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Seniority level Director

Employment type Full‑time

Job function Management and Manufacturing

Industries Book and Periodical Publishing

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